Service Manager-Retail Tire Store

Description

Position Summary

The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations. The Technical Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.

Key Responsibilities

• Provide technical leadership and oversight for automotive repair and maintenance operations
• Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
• Assist in diagnosing complex vehicle issues and support technicians in problem-solving
• Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
• Ensure repairs and services meet company quality standards and manufacturer specifications
• Support customer service by working closely with service advisors and management to resolve technical concerns
• Monitor workflow and help manage shop productivity and turnaround times
• Promote and enforce safety standards and proper shop procedures
• Assist with technician training, development, and performance feedback
• Support inventory control related to tools, equipment, and shop supplies
• Communicate operational issues, staffing needs, and performance trends to the Location Manager
• Contribute to continuous improvement initiatives that enhance efficiency and service quality

Requirements

Technical Skills & Experience

• Strong working knowledge of:
  • Automotive and light truck repair and maintenance
  • Alignments and suspension systems
  • Brake systems
  • Engine and electrical diagnostics
  • Heating and air conditioning systems
• Ability to troubleshoot and diagnose complex mechanical and electrical issues
• Experience using diagnostic tools and shop management systems preferred

Qualifications

• Minimum of 5 years of experience in the automotive repair industry
• Proven background as an automotive technician working on autos and light trucks
• ASE certification preferred but not required
• Valid driver’s license with a satisfactory driving record
• Demonstrated solid and reliable work history
• Leadership mindset with a willingness to lead by example
• Strong communication and interpersonal skills
• Ability to work in a fast-paced shop environment

Core Competencies

• Technical expertise and problem-solving
• Coaching and mentorship
• Customer-focused decision-making
• Accountability and reliability
• Team leadership and collaboration

Work Environment & Physical Demands

• Automotive repair shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs
• Use of hand tools, diagnostic equipment, and shop machinery

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%
• Performance-based bonus opportunity tied to overall shop operations and results

Equal Employment Opportunity Statement

Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.