Chief Nursing Officer

Overview

The Community Chief Nursing Officer (CCNO) is responsible for planning, organizing and directing the overalloperations of Nursing and Patient Care Services. Ensures compliance with patient care quality standards as itrelates to the care provided to all age groups of patients ranging from neonate to geriatric. Maintains andparticipates in Continuous Quality Improvement activities. The CCNO is responsible for driving, supporting andmodeling a just culture focused on employee engagement, quality, patient safety, fiscal responsibility, and theoverall patient experience.

Responsibilities

Promotes the mission, vision, and values of Appalachian Regional Healthcare.Knows and practices the prescribed philosophy, purpose, policies, and standards of Nursing/Patient CareServices.Organizes, directs, and administers the Nursing/Patient Care Services in order to provide the level of carerequired by current medical and nursing standards.Strategizes and drives process improvements focused on innovative care delivery and/or operational modelsdesigned to improve clinical services, outcomes, patient throughput, and patient safety.Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitatecommunications, and optimize work processes.Plans and coordinates with the administration utilizing the respective Nursing Leadership members for planningthe budgeting requirements for personnel, supplies, and equipment.Responsible for cost controls to ensure maximum effectiveness of funds expended from the approveddepartmental budgets.Supports and develops Nursing/Patient Care Services in the coordination of the employee selection process, workassignments, performance evaluations, and staff development for these services.Leads the efforts of the facility to improve engagement by operationalizing current nursing strategies, includingExecutive, nurse leader rounding, employee rounding, hourly rounds, beside shift report and other initiatives.Maintains continuing quality assessment and improvement analysis and evaluation of patient care delivery andcommunicates with Administration on the activities/issues of Nursing/Patient Care Services.Plans and recommends to Administration new facilities or equipment, or modification thereto, needed to providepatient care.Recommends, supports, and participates in education services, programs of education, and training, includingorientation of new employees. Encourages and facilitates the professional advancement of employees byaffording opportunities for further education and experience.Establishes mechanisms to assure nurses throughout the organization are involved in shared–governance anddecision-making structures and processes that establish standards of practice and address issues of concern.Incorporates best practices for building and sustaining a fair and just culture of safety and performanceexcellenceRecommends the modification, addition, or deletion of personnel policies to insure reasonable hours andacceptable working conditions to provide patient care coverage.Initiates and participates in problem-solving, policy-forming conferences for Nursing/Patient Care Services.Maintains close coordination with all department to insure continuity and collaboration of services.Insures that cordial relationships are maintained with patients, their families and friends, clergy, and otherinterested groups in the community. Interprets the goals of the Nursing/Patient Care Services areas to thecommunity by maintaining harmonious and effective relationships with the education system, volunteer groups,agencies, and the community.Participates in policy decisions that affect Nursing/Patient Care Services in the hospital.Responsible for the implementation, monitoring and evaluation of performance improvement and CQI.

Qualifications

Education (experience can be substituted for education)Bachelor's Degree Nursing RequiredMaster's Degree in Healthcare or Hospital Administration, Nursing Administration, Business, or arelated discipline is required OR Proof of enrollment with a written plan toadvanced degree completion within 3 years is requiredDoctor of Nursing Practice (DNP) Preferred

Work Experience (education can be substituted for experience)4-6 years Five (5) years of progressively responsible nursing management or supervisory level experience. Required7-9 years Seven (7) years of progressively responsible nursing management or supervisory level experience PreferredPrior experience as a Chief Nursing Officer PreferredExperience working in an acute care hospital setting Preferred

Knowledge, Skills and AbilitiesBroad knowledge of modern health care administration, systems, practices, and principles

Effective leadership abilities

Record of initiating change and innovation

Strategic thinking, planning, and problem solving

Superior communication skills, both in written and verbal presentation

Effective human relations abilities to affect collaborative alliances, promote teamwork, and ensure a high level of internal and external customer satisfaction and engagement

Ability to succeed in a complex environment where decision making may be diffuseand ambiguous

Demonstrated exemplary presentation skills to engage and motivate organizational stakeholders

Proven success in developing a large, high performing staff, establishing performance standards, and transitioning staff through organizational change with an emphasis on the ability to recruit and manage a culturally diverse workforce

A high degree of professionalism and competency working with a variety of individuals including physicians, senior executives, hospital administration, and external customers

Experience in preparing operating and capital budgets

An ability to organize and present data in a concise and easily understood manner, often to professionals, physicians, and board members

Ability to be recognized as a positive change agent

Proven success as a dynamic and empowering leader who possesses a positive attitude to instill a vision for excellence with innovation and creativity

Conflict management and resolution skills

Skilled developer of relationships and partnerships

Licenses and CertificationsRegistered Nurse. RequiredBLS Upon Hire RequiredProfessional Certification in Nurse LeadershipAND/OR Professional Certification in Clinical Specialty Preferred