Customer Success Associate

About Us

Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store. And things costing less is a good thing.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year. 

About the Role

At Freightos, we are transforming the way goods move across the world. As a global leader in digital freight solutions and a Nasdaq-listed company, we provide technology that makes shipping smoother and more efficient for thousands of businesses. We also have geekily gotten excited about freight. Don’t worry. You will too.

The success of a freight marketplace depends on happy customers, just like any other business. Which is why our customer success role is really, really important. Like… as important as a motor on a car. 

Working on the Customer Success team means that you drive Freightos.com business customers (see, there’s that car again) to success - so that they keep coming back. 

When customers have a problem that our tech can’t solve, you swoop in (cape optional but definitely welcome), making sure that global freight feels incredibly smooth. You provide that human touch that builds trust - knowing that we have their back in the complex world of freight. It’s nice that humans matter.

Responsibilities

• Most customers can breeze through the platform without ever reaching out. But if they get stuck, you’ll be ready to guide them through how to book on Freightos.com.
• Drive exceptional customer experiences by supporting them by chat, phone, and email….honestly, where ever they want to hang out
• Triage and resolve customer issues across Freightos platforms ensuring complete resolution from first contact to follow-up (freight issues only — no pizza tracking!).
• Monitor customers who drop off the face of the earth after placing shipments so that we can prevent cancellations….and so that we can bring them back
• Go the extra mile - not just solving problems, but empowering customers through resources, education, and online tools so they can self-serve next time.
• Surface customer feedback to relevant stakeholders such as Product, and Marketing to improve the customer experience and reduce customer attrition. Bringing freight online is BIG, and you’re not in this alone!

Requirements

About You 

Basic requirements

• Able to work flexible hours, including U.S hours — Monday to Friday, 4 PM to 1 AM.
• Foundational knowledge of freight and logistics — comfortable working with industry concepts and terminology.
• Fluent in English with exceptional written and verbal communication skills.
• 1-3 years experience in customer service or customer success with an international client base.
• Professional, reliable, and responsive in a remote work environment — you maintain focus, communicate clearly, show up consistently, and bring your A-game, even from your home office.
• Diverse academic backgrounds are welcome. A degree in English, Business, Communications, or a related field is a great fit, but we are open to degrees in other fields as well.
• Passionate about customer success and delivering high-quality customer experiences. As passionate as we are about freight. So, like, very.
• Global mindset. We’re everywhere. Everywhere! So you’ll help our customers wherever they are, across our websites.
• Positive, Can-do attitude with a professional approach to challenges.
• Flexible – comfortable navigating change, and jumping into new challenges as they come.
• Strong organization skills — able to manage multiple tasks, priorities, and follow-ups effectively under pressure. 
• Super tech-savvy — quick to learn and work with multiple platforms and tools.
• Independent and proactive - you take initiative and ownership, and communicate proactively.
• Process-oriented, able to follow SOPs, always looking for ways to sharpen internal processes until they are razor-sharp. 

Why Freightos is the Perfect Port for Your Career!

• We genuinely value work-life balance! We work hybrid, allowing you to enjoy quiet days at home, free from traffic, with in-office days, to meet your fabulous team face-to-face.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
•  We don’t just offer jobs—we offer a stake in something bigger. As part of Freightos, you’ll be eligible to receive equity incentive grants that vest over time, aligning your success with the company’s long-term growth. The more we build together, the more you benefit.
• A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
• We know how to bond and have fun as a team: from engaging team activities to laid-back gatherings, there's always something to bring us together. We organize weekly team gatherings and creative activities, ensuring we stay connected, energized, and always having a great time together.
• Our offices are located in a lively area, and everything you need is just a short walk away. And forget typical boring office boxes, our space is anything but! We’ve got parking (no battle for spots), balconies with open views (no awkward window-to-window stares), and a sunny yard for those much-needed breaks. 

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.