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IT & Systems Administrator

1/8/2026

Provide timely technical support to employees and oversee the installation and configuration of hardware and software systems. Collaborate with other departments to identify IT needs and continuously assess opportunities for improvement.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

We launched Policy Expert home insurance back in 2011. Our goal was to offer insurance that our customers could be confident in – insurance that was accessible and easy to understand. Today, over 1.5 million people have home, car and pet insurance with us, and we're rated Excellent on Trustpilot by more than 84,000 happy customers.

About the Role

Policy Expert – IT & Systems Administrator   🚀Are you ready to transform the insurance industry?  Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.  Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆  <a href="https://vimeo.com/1022494678">Hear from our team about what it's like working at Policy Expert ✨</a>  About the IT Team:  Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations. You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office.  Your day to day:  <ul> <li>Technical Support: Provide timely technical support to employees, addressing and troubleshooting any hardware, network, printer, telephony and software issues and escalating as required, to ensure the smooth operation of IT systems. Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc. </li> <li>Installation and Configuration: Oversee the installation, configuration, and maintenance of both hardware and software systems, ensuring they align with organizational objectives and meet performance standards. </li> <li>Collaboration: Collaborate with other departments to identify and address IT needs and requirements, continuously assessing opportunities for improvement and recommending upgrades to enhance overall efficiency. </li> <li>Technology Trends Monitoring: Stay up to date on the latest technology trends and develop. </li> <li>Working in a rota/on call capacity to ensure IT support coverage over the core business hours. </li> </ul> Who are you:  <ul> <li>Demonstratable experience in a hands-on 2nd line IT support role. </li> <li>Windows Server 2022 and Windows 10/11 skills. </li> <li>Microsoft Active Directory (Azure and on-prem), WSUS and Group Policies. </li> <li>Basic network experience Routers, Switches, VLANS, DHCP, DNS, DMZ, etc. </li> <li>Office 365 administration including OneDrive, SharePoint and Intune, including PowerShell knowledge. </li> <li>Experience in IT system administration and providing effective technical support, showcasing proficiency in maintaining and troubleshooting IT systems. </li> <li>Strong knowledge of IT infrastructure technologies, encompassing networking, servers, storage, and virtualization. This includes a deep understanding of the underlying components that make up a robust IT environment. </li> <li>Hands-on experience with cloud computing platforms, indicating a familiarity with cloud-based technologies and the ability to leverage them for organizational benefit. </li> <li>Excellent troubleshooting skills with the ability to analyse complex technical issues, demonstrating a problem-solving mindset and the capacity to resolve issues in a timely and efficient manner. </li> <li>Excellent communication and interpersonal skills, essential for effective collaboration with team members, other departments, and external stakeholders. This includes the ability to convey technical information in a clear and understandable manner. </li> <li>Innovative: Seeks out ways over, around, or through barriers to success.  </li> <li>Collaborative: Enjoys working one-on-one, in small groups, and in public speaking. Fluent, sharp-witted, command of language. Keeps people informed. </li> <li>Supportive: Prioritizes relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling and effective way. Focuses on the customer, rather than the product being sold. </li> <li>Dynamic: Determines opportunities and threats through comprehensive analysis of current and future trends. Comprehends the big picture and enjoys being challenged. </li> </ul> In addition, it would be great if you had:  <ul> <li>Working knowledge of ITIL and/or ITSM tools. </li> <li>Knowledge of Cisco Networking </li> <li>Experience of Apple macOS in a business setting </li> </ul> Benefits:  📍 This role will be based in our London office in a 50/50 Hybrid mode.  💸 We match your pension contributions up to 7%  🏥 Private medical & Dental cover  📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)  😁 Enhanced maternity & paternity   🚉 Travel season ticket loan  🎟️ Access to a wide selection of London O2 events and use of a Private Lounge  🌈 Employee Wellbeing Programme  🚪 Prayer room in Office   What We Stand for and Next Steps “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”   At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.  We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.  Useful links:   <a href="https://www.glassdoor.co.uk/Overview/Working-at-Policy-Expert-EI_IE1393197.11,24.htm">Glassdoor</a> | <a href="https://uk.trustpilot.com/review/www.policyexpert.co.uk">Trust Pilot</a>

Key Skills

Technical SupportWindows ServerMicrosoft Active DirectoryNetworkingOffice 365 AdministrationIT System AdministrationCloud ComputingTroubleshootingCommunication SkillsCollaborationITILCisco NetworkingApple macOSProblem SolvingCustomer FocusInnovation