Senior Software Engineer I - Billing Engineering

<div class="content-intro"><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. &nbsp;We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.&nbsp;</p></div><h2 class="p-rich_text_section"><strong data-stringify-type="bold">Position Overview:&nbsp;</strong></h2> <div class="p-rich_text_section"><strong data-stringify-type="bold">We are looking for a Sr Software Engineer I who is passionate about Billing Engineering.</strong><br>As a Sr Software Engineer I at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth..</div> <div class="p-rich_text_section">&nbsp;</div> <h2 class="p-rich_text_section"><strong data-stringify-type="bold">What You’ll Do:</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.</li> <li data-stringify-indent="0" data-stringify-border="0">Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.</li> <li data-stringify-indent="0" data-stringify-border="0">DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.</li> <li data-stringify-indent="0" data-stringify-border="0">Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.</li> <li data-stringify-indent="0" data-stringify-border="0">New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.</li> <li data-stringify-indent="0" data-stringify-border="0">Develop and maintain automation tooling to improve the efficiency of billing operational tasks.</li> <li data-stringify-indent="0" data-stringify-border="0">Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.</li> <li data-stringify-indent="0" data-stringify-border="0">Contribute to the documentation of billing processes and procedures.</li> </ul> <h2 class="p-rich_text_section"><strong data-stringify-type="bold">What You’ll Add to DigitalOcean:</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Strong technical aptitude and problem-solving skills.</li> <li data-stringify-indent="0" data-stringify-border="0">Proficiency in Go, with additional experience in Ruby a plus.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).</li> <li data-stringify-indent="0" data-stringify-border="0">Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience with scripting and automation tools (e.g., Python, Shell scripting).</li> <li data-stringify-indent="0" data-stringify-border="0">Excellent communication and collaboration skills.</li> <li data-stringify-indent="0" data-stringify-border="0">Ability to work independently and manage multiple priorities in a fast-paced environment.</li> <li data-stringify-indent="0" data-stringify-border="0">A proactive and detail-oriented approach.</li> <li data-stringify-indent="0" data-stringify-border="0">[Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]</li> <li data-stringify-indent="0" data-stringify-border="0">[Optional: Bachelor's degree in Computer Science, Engineering, or a related field.</li> </ul><div class="content-conclusion"><h2 class="p-rich_text_section"><strong data-stringify-type="bold">Why You’ll Like Working for DigitalOcean</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">We innovate with purpose. </strong>You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">We prioritize career development.</strong> At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">We care about your well-being.&nbsp;</strong>Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">We reward our employees. </strong>The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">DigitalOcean is an equal-opportunity employer. </strong>We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li> </ul> <p><strong data-stringify-type="bold">Application Limit:</strong>&nbsp;You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.</p></div>