Business Banking Support Specialist

Description

Are you a proactive, customer-focused individual with a passion for delivering exceptional service and supporting branch operations? First National Bank is seeking a Business Banking Support Specialist to join our team in Charlottesville, VA!

This Business Banking Support Specialist is responsible for customer service and teller duties, including account opening and maintenance, teller operations, and relationship management. This role is critical to the smooth functioning of the business branch, offering a blend of leadership, customer service, and operational responsibilities that provide a rewarding and dynamic work environment.

What's in it for you?

• Rewarding compensation
• Hands-on learning in a professional, community-focused environment
• Valuable career building experiences to support your long-term goals

What will you be doing in this role?

• Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to, accepting deposit and withdrawal requests, loan payments, verifying cash and customer signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits and guidelines.
• Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system.
• Assists in preparing reports for business branch performance, audits, and compliance purposes. Addresses discrepancies in transaction records or balancing issues promptly.
• Assists with branch initiatives and special projects led by commercial and credit management.

Requirements

What will you need?

• High School graduate or equivalent required. Associate's degree in business, finance, or a related field preferred.
• Six (6) months of previous experience in banking, customer service or retail or equivalent as demonstrated through a combination of work experience, training, or education. Prior Teller experience and basic knowledge of banking products and services, banking regulations, and industry standards preferred.
• Working knowledge of Microsoft Office products.
• To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision.
• Proven customer service and problem resolution skills.
• Strong interpersonal and verbal communication skills with ability to understand and carry out instructions, produce reports, organize information, speak clearly and effectively communicate information to customers, peers and management.

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• This position works in a normal office environment.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.