SERVICE ADVISOR

Description

POSITION SUMMARY

The Service Advisor is the face of Wilson County Motors in the Service Department and will be the primary point of contact for any customer coming in for service. To that end, the Service Advisor is expected to maintain the highest customer service standards. The following includes but is not limited to the duties and working conditions of the Service Advisor. 

Realize that during every customer interaction, the employee should remember the HERO (Helpful, Exceeds expectations, Represents us well, takes Ownership) program. Our customers are most important and should be treated as such.

ESSENTIAL DUTIES 

1. Responsible for listening to customers and understanding what the customer needs to be done to his/her vehicle.
   1. Must also be able to note these needs on paperwork in terms the technician will be able to understand.
2. Prepare repair orders (RO) by accurately describing symptoms, problems, and causes discovered, as well as repairs and services required. 
   1. Obtain approval signatures. 
   2. Enter RO into the service database system.
3. Develop new prospects and interact with existing and new customers to increase sales of products and services.
4. Verify warranties and service contract coverages by examining vehicle records.
5. Notifies qualifying guests of current incentives and promotions. 
6. Contact customers if additional services or costs arise during their visit. 
7. Keep customers updated with the work being done on their vehicles.
8. Communicate prices clearly to ensure 100% guest satisfaction.
9. Answer incoming telephone calls to the service department and appropriately assist or delegate the call to the proper person.
10. Monitor and maintain cleanliness and organization of assigned work areas.
11. Work with other team members to ensure the successful completion of all assigned projects in a timely manner.
12. Build knowledge of vehicle components (engine, drivetrain, etc.)
13. Complete the RO and cash out guests upon the customer's arrival.
14. Complete all training as assigned on time.
15. Maintain a high standard of professional appearance.
16. Perform other related duties as necessary.

WHAT WE OFFER

Part-time employees are eligible to join our AFLAC insurance plan. Full-time employee benefits include the following.

• Medical – Dental – Vision – Life – Colonial Life
• 401K + Company Match
• Paid time off + Sick Days
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase discount plan
• Discounts on products and services
• 5-day workweek – Closed on Sunday
• Weekly paycheck via direct deposit

WORKING CONDITIONS:

The employee Will be standing and walking for up to 80% of the shift with extensive time communicating with customers by telephone, text, and email. May require lifting, pushing, or pulling weights of more than 25 lbs. Duties will be performed indoors in a climate-controlled environment. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Required Qualifications

• High school diploma, GED certification, or similar.
• Ability to use a computer to perform work.
• Valid driver’s license with a clean driving record.
• Ability to provide required results from a drug test.
• Strong written and verbal communication skills.
• Ability to Multi-Task.
• Six months prior customer-facing experience in sales, service, restaurant server, or similar roles.

Preferred Qualifications

• Basic understanding of automotive terminology relating to parts or repairs is a plus.
• Prior experience performing as a Service Advisor for a Hyundai dealership is preferred.
• Proficient with communicating by phone, text, and email.
• Dealer Track software experience is preferred but not required.
• Bilingual (Spanish/English) candidates are encouraged to apply.