Information Technology Technician

Description

 Job Summary/Purpose 

The Information Technology Technician (IT Technician) provides hands-on technical support and day-to-day operational support for the organization’s technology and information systems. This role is essential to keeping the organization running smoothly by ensuring technology systems are stable, secure, and responsive to user needs.

More broadly, the IT Technician supports the day-to-day operation, reliability, and availability of the organization’s technology environment. This includes supporting corporate office and retail locations, maintaining core systems, troubleshooting issues, and helping ensure technology enables efficient, uninterrupted business operations. The role also plays an important part in safeguarding company technology assets and data. In some cases, similar support may be provided to affiliated or non-company entities.

Because the organization operates across multiple, diverse business units, technology needs vary by function and location. As a result, the IT Technician may develop and apply specialized expertise and may be assigned responsibility for supporting specific systems, platforms, or functional areas based on business needs.

The IT Technician will have access to sensitive and confidential information. Maintaining confidentiality, integrity, and appropriate use of this information is a critical responsibility of the role.

Key Responsibilities

1. Communicate regularly with Information Technology leadership regarding assigned projects to understand scope, timing, and priorities.

2. Carry out work according to project schedules and daily priorities established by Information Technology leadership.

3. Install, maintain, and support IT hardware, devices, and platforms, and assist with routine maintenance and upgrades as directed.

4. Use the company’s service request (ticketing) system to document, track, and update user support requests, and encourage users to submit requests through the system when seeking assistance.

5. Troubleshoot and evaluate connectivity, hardware, and software issues, escalating more complex problems as appropriate.

6. Set up, configure, and deploy equipment for new users, including computers, peripherals, and related technology.

7. Install, run, and terminate Ethernet cabling as needed to support business operations.

8. Provide technical support via phone, remote access, or on-site visits, based on user needs and system requirements.

9. Serve as a point of coordination between business locations and internal IT support resources to help ensure accurate issue identification and resolution.

10. Maintain positive, cooperative working relationships with employees across the organization.

11. Follow company safety policies and participate in required safety programs and training.

12. Perform other duties as assigned

Requirements

Skills & Qualifications

Required Qualifications

• High school diploma or equivalent required

• Proficiency in troubleshooting hardware, software, and network-related issues

• Working knowledge of operating systems, including Windows, macOS, and Linux

• Familiarity with core networking concepts such as TCP/IP, DNS, and DHCP

• Experience using IT support tools, remote access software, and ticketing systems

• Strong problem-solving and analytical skills applied to day-to-day technical issues

• Ability to clearly explain technical concepts and solutions to non-technical users

• Ability to work independently on assigned tasks while collaborating effectively with IT team members

• One-to-two years of experience in an IT support or helpdesk environment

• Ability to lift, move, and install computer and related equipment as needed

• Valid driver’s license and motor vehicle record compliant with Beck Supplier’s insurance requirements

Preferred Qualifications

• Associate degree in Information Technology or a related field.

• Industry certifications such as CompTIA A+, Network+, or equivalent.

• Microsoft certifications, including Modern Desktop Administrator Associate, or similar credentials

Physical Demands and Work Environment

This position requires the ability to perform a range of physical tasks in varied work environments.

Physical Demands include:

Frequent:

• Sitting, talking, hearing, and repetitive use of hands and fingers for computer and equipment operation

Occasional:

• Standing, walking, crawling, and driving

• Lifting, carrying, pushing, and pulling equipment weighing up to 50 pounds

• Use of hand and foot controls

• Stooping, bending, reaching, and visual observation of equipment and work areas

Travel Requirements and Work Schedule

Travel Requirements:

• Willingness and ability to travel to Friendship stores throughout Ohio

• Occasional overnight stays may be necessary depending on store locations and project needs

Work Schedule:

• Standard hours: Monday–Friday, 8:00 AM – 5:00 PM.

• On-Call Rotation: availability for after-hours support on a rotating basis, including evenings, weekends, and holidays, as needed.