Program Manager

Description

POSITION TITLE: Program Manager

PROGRAM/LOCATION:  Housing Disability Advocacy Program/ PATH Program/ Behavioral Health Bridge Housing Program/ Homeless Encampment Program - San Luis Obispo      

POSITION SUMMARY:

The Program Manager administers, and manages the, Homeless Encampment Program, the Housing Disability Advocacy Program, the PATH Program and the Behavioral Health Bridge Housing program. The Program Manager is responsible for providing trauma informed supervision in all activities. The Program Manager has the responsibility to ensure services are being provided in a courteous, helpful, and respectful manner to program clients; and function in a leadership position to the staff.

HOURS/ SALARY:

Full-time, exempt position. Anticipated hiring range is $80,600-$85,000 annually. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee perks as well. (*Full Salary Schedule $80,600-$97,760 annually). 

Employee Perks/ Work Culture:

A few of our helpful employee benefits include membership discounts to various local fitness centers. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

Mission Statement:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.

Organization Description:

Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions. 

Responsibilities and Duties:

1. Direct the day-to-day operations of the program staff  including scheduling staff work hours; lead the regular organizational staff meetings; evaluate the status of clients, conduct appropriate planning and coordination of support services to ensure immediate attention to their changing needs.

2. Direct and coordinate the program service, residential assessments and intake process, rehabilitation and support services of the program in coordination with the County of San Luis Obispo, State of California HDAP and Department of Social Services regulations; assign the most appropriate staff and provide supervision of the development of the comprehensive service plans program clients.

3. Coordinate the comprehensive assessment of client’s psychiatric/medical history (e.g. onset, course and effect of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g. self-care, living situation, nutrition, money management); and family structure and relationships.

4. Participate in staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, and policies; develop and implement staff orientation and training.

5. Promote, encourage and maintain trauma-informed practices in all services and activities. Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication, Maintain appropriate program office headquarters with suitable furniture, office equipment, and telephone lines, directly or by delegation.

6. Administer the program budgets including line items to purchase necessary furniture, equipment, communications devices (e.g. telephones, cellular phones, computers, fax/copy machines), supplies and to cover travel and transportation (e.g., purchase or lease program cars, or cover mileage and insurance for use of personal staff vehicles or both).

7. Supervise client records management assuring maintenance of the records in compliance with agency policies, and other third-party payment requirements; train staff on client record requirements; regularly review client assessments, service plans, and progress notes written by the staff; and supervise individual staff for client records mastery.

8. Carry out and document quality-assurance activities and review of the use of program services. 

9. Develop and maintain program policies and procedures and revise as necessary.

10. Supervise/approve staff time cards through TMHA Paylocity payroll accounting system.

11. Supervise and submit monthly Facility Checklist and Vehicle Logs.

12. Monitor staff training to ensure all staff members are meeting annual and one time training requirements through the TMHA training program (Relias). 

13. Initiate and maintain relationships, in coordination with staff, law-enforcement, landlords, employers and other human services agencies.

14. Perform on-call duty for crisis intervention and for staff supervision and consultation if required.

15. Employees in this position are required to participate in a rotating on-call schedule as part of their regular job duties. This includes providing client support services during weekday after-hours and all weekend hours, in accordance with our program’s contractual obligations. Flexibility and reliability are essential. Employees must respond, sometimes in person, in accordance with our on-call policy. 

16. Participate in client intake interviews; supervise, monitor, and evaluate individual client progress with program plans and goals; advocate for all aspects of a client’s health needs; and coordinate referrals to other community services, agencies, or programs.

17. Promote general cooperation and support for the clients.  This may include coordinating transportation, recreational, and educational activities; assisting clients with medical, familial, self-esteem, or other needs; encouraging clients to develop a community support system; mediating staff and/or client interactions; and/or providing crisis intervention.

18. Attend all client and agency meetings as needed; lead program staff meetings; serve as agency liaison which may include interactions with other agencies or treatment services.

19. Be responsible for, vehicle, and program maintenance and safety as required by funding sources and OSHA.  In addition, program manager administers the Neighborhood Relations Policy and communicates with property owners/landlords.

20. Monitor program budget, implement agency policies, and ensure accurate/ complete program paperwork; this may include rental agreements, resident files, client notes, Homeless Management Information System (HMIS) documentation, client rents, security deposits, time sheets, petty cash, grocery scrip, inventory, vehicle maintenance and operation logs, quarterly and annual reports.

21. Medi-Cal billing provides a critical portion of funding for this program. You are expected to support, guide, and hold accountable program staff to spend at least 50% of their work time in direct service and support of clients AND to reach billing minute goals as set forth by TMHA's Administrative and Management Leadership. Goals are set by an analysis of what is required for program to balance quality client care and maintain fiscal stability.

22. Assist the Division Director in enhancing and expanding the program and its services; this may include developing and implementing innovative services, approaches to service, funding for service, and/or improved management systems.

23. Select, train, supervise, and develop program staff, interns, and volunteers; this may include interviews, evaluations, consultations, terminations, hiring and scheduling staff.

24. Assume other duties and responsibilities as assigned by Program Director. 

Job Environment:

1. Moderate, physical activity and frequent driving; may include moving or lifting up to 50 lbs.

2. Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations. 

3. Position supervises all staff in the program and supports the team approach to meeting program objectives.

Requirements

Minimum Requirements:

1. Bachelor’s degree and two years’ experience working with individuals experiencing mental illness, substance use and/or homelessness. Must have a minimum one-year experience in a leadership or supervisory role, including budget management (total 3 years’ experience) OR High School Diploma/GED and 4 years’ experience working with individuals experiencing mental illness, substance use and/or homelessness. Must have a minimum four years’ experience in a leadership or supervisory role, including budget management (total 8 years’ experience). 

2. Must participate in the on call rotation schedule to provide services to clients after hours and on weekends.

3. Strong interpersonal skills, collaborative work style and strong oral/written and communication skills.  

4. Well defined organizational and time management skills. 

5. Ability to work independently and flexibly.

6. Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure. 

7. Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level.

8. Ability to possess and maintain good physical and mental health.  

9. Ability to work well within a team and maintain a professional, respectful attitude in the workplace.

10. Ability to be willing to work with supervisor oversight and direction. 

11. Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.

12. Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us different.

13. Demonstrate the ability to successfully deliver culturally responsive services.

14. Knowledge of the various dimensions of diversity, including mental health, gender, race and ethnicity. 

15. Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business. 

16. Conditions of employment include: 

a. Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience, reliable transportation, proof of auto insurance, and DMV driving record that meets TMHA’s current vehicle insurance requirements.  May be required to utilize personal vehicle and auto insurance.  

b. Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting. 

c. Must be able to successfully complete First Aid and CPR training.

Physical Demands:

1. Seeing

2. Hearing

3. Speaking

4. Stooping/Bending

5. Moving around office

6. Moving between offices/clients

7. Driving

8. Climbing

9. Lifting/carrying heavy items

10. Computer use

11. Pushing/pulling/dragging items

12. Standing for long periods

13. Working outside

14. Using hands/fingers