Affordable Admin/Customer Service Associate - Los Angeles (Full-time)

Description

Location: Rosslyn Lofts – 451 S Main Street, Los Angeles (DTLA)

Pay Rate: $23.00 to $24.00 hourly + discounted studio housing ($875/month)

Schedule: Full-time | Mon–Fri, 8:00 AM – 5:00 PM 

About the Role

We are seeking a compassionate and skilled Admin / Customer Service Associate to support operations at a 300-unit affordable housing community in Downtown LA. This role is ideal for someone who thrives in a people-centered environment, is highly organized, and can support residents, many of whom are part of vulnerable or mental-health–related populations, with professionalism and empathy.

What You’ll Do

• Provide daily customer service and administrative support for residents and staff
• Support de-escalation efforts and collaborate with service providers
• Maintain accurate documentation and assist with property operations
• Uphold safety, confidentiality, and professional boundaries
• Use essential systems and applications (Outlook, Teams, Yardi, Maintenance IQ, MyQ, SharePoint, etc.)

Requirements

• Experience working with individuals in DTLA mental health environments using compassion, patience, and trauma-informed approaches (preferred)
• Strong communication and customer-service skills
• Ability to remain patient, empathetic, and professional
• Willingness to learn trauma-informed care and de-escalation practices
• Bilingual: Spanish required for daily communication
• Reliable, organized, and able to work independently

Why Join Beach Front Property Management?

• Medical, Dental, Vision
• 401(k) with Company Match
• Life Insurance Plan
• Pet Insurance Discount 
• Bereavement Leave
• Paid Training & Clear Growth Path
• Consistent support from an experienced Supervisor
• Career growth opportunities across our Southern California portfolio
• Collaborative, family-oriented company culture that values leadership and initiative

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Apply Today

Bring your property management experience to a team that values your leadership and invests in your growth.

Beach Front Property Management, Inc. is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Beach Front Property Management, Inc. complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, citizenship, age, physical or mental disability, sex, gender, gender identity or expression, change of sex or transgender status, pregnancy, childbirth, breastfeeding, medical condition, reproductive health decision making, religion, creed, marital status, sexual orientation, current or former military and veteran status, genetic information, or any other basis protected by federal, state or local law.