Connecticut Paid Family Medical Leave (CTPFML) Contact Center Specialist

Description

• Competitive Pay – $21/hour plus great benefits.
• Hybrid Schedule – after training, enjoy flexibility with 4 remote days and 1 in-office day.
• Great Learning Environment - including professional development and opportunities for growth.
• Be part of a team that’s genuinely passionate about making Connecticut better.

• You’ll be the friendly expert who helps callers make sense of important benefits by:
• Answering questions via phone or email from employees seeking clarity about their PFMLA rights.
• Helping employers understand their responsibilities under the law.
• Researching and following up on more complex questions.
• Ensuring every caller receives accurate, timely information—and documenting outcomes along the way.
• Collaborating with program leaders to shape metrics and quality standards that make our services shine.
• Every day, you’ll bring clarity, reassurance and support to callers who are trying to figure out their next steps.

• At United Way, you’ll join a mission-driven team that’s passionate about strengthening communities—and supporting the people who support those communities.

• Competitive pay: $21.00/hour
• Language differential: Earn an additional $0.75/hr. for Spanish or Portuguese (or $1.50/hr. for both!) after certification
• An 5% employer-paid 401(k) contribution—yes, 5%
• 20 days of PTO per year (accrual begins immediately!)
• 13 paid holidays plus 1 floating holiday
• Generous health benefits, including 80% coverage of your medical plan premium and deductible
• Tuition reimbursement after 1 year
• Employment counts toward Public Service Student Loan Forgiveness
• A supportive, diverse and inclusive culture where you can bring your whole self
• Ongoing learning, professional development, and real opportunities for growth
• A team that’s genuinely passionate about making Connecticut better

• The Hours: Monday through Friday 8:30 AM – 5:00 PM
• Hybrid after training: after training, enjoy flexibility with 4 remote days and 1 in-office day.

Requirements

Who Thrives Here?

You’re someone who loves helping others—and loves learning. You bring:

• A bachelor’s degree
• Experience providing excellent customer service (any industry!)
• Strong communication, organization and problem-solving skills
• Patience, empathy and the ability to explain complex information clearly
• A team mindset and excitement for building and improving a new statewide program

If you’re ready to join a mission-driven team and help Connecticut residents access the benefits they rely on, we can’t wait to meet you.

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. 

United Way fights for the health, education and financial stability of every person in every community. 

We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.

Connecticut United Ways will continue to work with residents across all communities to co-create solutions that ensure everyone has the resources, supports, opportunities and networks they need to thrive.