General Manager

Description

The General Manager at Dominique Dawes Academy (DDA) is responsible for overseeing daily operations, program planning, and execution across all gymnastics and ninja fitness offerings, including recreational classes, competitive teams, camps, events, and more. The General Manager ensures high programming standards and participant experiences while driving business success through revenue growth, member retention, and customer satisfaction.

The General Manager is a dynamic leader passionate about youth athletics and enrichment programming, with strong operational skills and business acumen to manage staff, coaches, and administrators. This role coordinates logistics, scheduling, curriculum execution, coach development, and program evaluation, collaborates closely with marketing and leadership teams, and identifies opportunities to enhance offerings and grow DDA’s customer base.

Key Responsibilities

• Oversee all gymnastics and ninja fitness programs year-round, including recreational classes, competitive teams, camps, and events, ensuring alignment with DDA’s mission and standards.
• Lead and manage staff, coaches, and administrators, handling recruitment, training, scheduling, and performance management to build a strong, motivated team.
• Ensure exceptional customer service by maintaining proactive communication with families, resolving concerns, and fostering a positive, welcoming environment.
• Develop and manage class schedules, program calendars, and event logistics, ensuring efficient operations and high-quality participant experiences.
• Collaborate with the Program Manager to implement and maintain curriculum standards and conduct coach evaluations to uphold program quality.
• Drive sales initiatives, manage community outreach, conduct facility tours, and assist in converting leads into enrollments to achieve revenue and membership goals.
• Oversee financial management, including budgeting, tracking KPIs such as revenue, retention, and customer satisfaction, and making data-driven decisions for program optimization.
• Plan and execute special programs and events, ensuring they are well-organized, impactful, and aligned with DDA’s community engagement goals.
• Maintain facility safety and cleanliness, conduct regular equipment and facility inspections, and respond promptly to incidents or emergencies.
• Collaborate closely with the COO, CEO, and leadership team on strategy, marketing efforts, and continuous improvement initiatives.
• Perform other duties as assigned.

Core Competencies

• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Business acumen and understanding of revenue-driven environments
• Customer-focused mindset with a commitment to delivering exceptional experiences
• Ability to work independently and collaboratively in a dynamic, fast-paced environment

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Strong background in general fitness, health club/gym management, or youth athletics preferred
• Proven experience managing programs, staff, and business operations in a health & fitness or youth services environment
• Excellent communication, organizational, and critical thinking skills
• Experience in customer-facing roles with a focus on delivering exceptional service
• Familiarity with iClassPro (preferred)
• CPR and First Aid certification (or willingness to obtain) preferred

Work Schedule & Environment

• Includes afternoon, evening, and weekend shifts
• Must be available for evenings and weekends as needed for programs, events, and operational requirements
• Indoor work environment with regular interactions with children, families, and staff

Physical Requirements

• Ability to lift and move gymnastics and ninja equipment up to 50 lbs.
• Prolonged periods of standing, walking, and active engagement with athletes and staff
• Comfortable working in a high-energy, fast-paced environment
• Regularly required to communicate clearly and effectively via phone, email, and in person.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.