Deposit Support Supervisor | Full-Time

Description

Primary Job Role: The Deposit Support Supervisor provides leadership and guidance to the Deposit Administration team, supports the Director of Deposit & Treasury Management Administration, and assists branch personnel and members with deposit-related functions. Responsibilities include reviewing exception items, ensuring compliance, and maintaining accurate documentation and financial records.

Functions and Responsibilities: 

• Supervise and support day-to-day operations of Deposit Administration staff. Coach, train, monitor workloads, objectives, and the performance of these employees. Provide feedback and recommendations regarding team performance to upper management.
• Serve as the IRA subject matter expert on Traditional and Roth IRAs. Ensure accurate processing of IRA forms, account set-up, transfers, contributions, rollovers and age-specific distributions in compliance with regulatory requirements. Ensure completion of all IRS tax reporting obligations. Provide support for IRA owners and internal staff. Maintain accurate and current financial statements and reports. Review documentation for compliance with policies and regulatory requirements.
• Assist team and members in successfully completing online deposit account opening processes, by providing guidance and/or troubleshooting. Perform maintenance on member accounts as needed.
• Track and update documentation deficiencies, policy exceptions, and compliance issues.
• Prepare spreadsheets, reports, and summaries for management as requested.
• Respond to member and employee inquiries and resolve issues promptly.
• Assist in compiling information for internal and external audits.
• Serve as backup for other deposit operations personnel when necessary.
• Perform other duties as assigned.

Requirements

• Must have a strong knowledge of IRAs, member services, and credit union procedures.
• Position requires a high degree of accuracy and attention to detail.
• CD/IRA portfolio will be the significant area of concentration which requires in depth product knowledge and regulatory compliance policies and procedures.

Experience: 

• Three to five years of experience in deposit operations and payment systems, with a strong understanding of related processes and compliance requirements.
• Proven ability to lead, guide, and influence team members effectively. 
• Familiarity with Individual Retirement Accounts (IRAs) is preferred.
• Prior experience in a financial institution is required.
   

Education: (1) A two-year college degree, or (2) completion of specialized certification or licensing. IRA Certification preferred.