Customer Support Specialist

Description

We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency.

In This Role, You Will: 

• Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
• Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
• Maintain accurate records and documentation across systems
• Collaborate with internal teams to resolve customer requests efficiently
• Deliver professional, timely, and high-quality customer service

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho.

Requirements

• 6 months to 1 year of customer service or loan servicing experience preferred  
• Strong communication, organization, and time-management skills  
• Ability to work independently and in a team-oriented environment  
• Proficiency with standard office technology and customer service systems  
• Bilingual preferred (English/Spanish)