Porter / Guest Service Agent Roles
1/9/2026
The roles involve greeting guests, handling luggage, and providing exceptional service at the front desk. Both positions require anticipating guest needs and ensuring a welcoming environment.
Working Hours
20 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
Company Description
Why work with Manly Pacific and Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.
Job Description
We are seeking talented individuals for both Guest Service Agent and Porter positions to join our Front Office team. Both roles are guest-facing and service-focused, playing a key part in delivering exceptional experiences and anticipating the needs of our valued guests.
Porter Responsibilities:
- Greet guests on arrival and departure, using their name when possible
- Collect, deliver, and escort luggage efficiently
- Park and retrieve vehicles where applicable
- Ensure lobby, entrance, and guest areas are clean, safe, and welcoming
- Assist guests with directions, amenities, and general requests
Guest Service Agent Responsibilities:
- Welcome guests and provide exceptional, personalised service
- Handle arrivals, departures, room allocations, payments, and guest inquiries
- Promote Accor’s ALL loyalty program and assist with room tours
- Maintain lobby and front desk presentation to luxury standards
- Coordinate with housekeeping, concierge, and other departments
Qualifications
- Previous customer service experience, preferably in luxury hospitality
- Strong computer and systems skills; Opera PMS experience preferred
- Excellent communication, organisation, and attention to detail
- Knowledge of Accor’s ALL loyalty program is an advantage
- Familiarity with Manly and surrounding areas for guest recommendations
- Ability to maintain high personal grooming and presentation standards
- Flexibility to support both guest service and porter duties
- Physical ability to lift luggage and assist guests
- Australian driver’s license required
Additional Information
What’s in it for you:
- Work in front of the iconic Manly Beach
- Staff canteen with food & drinks
- Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
- Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead
- Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more!
Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.
To apply please follow the link or send your resume to [email protected].
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