Branch Manager

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage and develop all branch resources including people, processes and systems to deliver a sustainable and profitable branch/point of representation (PORs) income statement and balance sheet, while embedding a strong, disciplined and client-focused culture aligned to the local catchment strategy. Specific responsibilities include:

Key Responsibilities

• Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.
• Build, lead and develop a high-performing team through effective workforce planning, coaching, performance management, capability building and employee engagement across the full employee lifecycle.
• Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels and ensuring consistent delivery of what matters most to clients.
• Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating operational, regulatory and conduct risks, and maintaining full adherence to legislative, audit and internal control requirements.
• Embed operational excellence and change adoption by improving processes, resolving system issues, enabling accurate management information and acting as the interface between branch teams and change initiatives.

• Bachelor’s Degree (FAIS aligned NQF7 qualification or higher) in Commerce, Finance, Business Management, Economics or a related commercial discipline.
• Financial Advisory and Intermediary Services Representative status is required
• Regulatory Examinations Level 1 and Level 5 are preferred if not already held.

Experience Required

• A minimum of 8 to 10 years’ experience within a retail or personal banking environment, including proven experience in branch or sales and service leadership.
• Demonstrated experience in managing a branch income statement and balance sheet, driving sales performance, client growth and operational delivery.
• Experience leading teams of managers and frontline staff, with accountability for performance, conduct, development and engagement.

Behavioural Competencies:

• Adopting Practical Approaches & Exploring Possibilities
• Challenging & Generating Ideas
• Articulating Information & Providing Insights
• Following Procedures & Showing Composure
• Convincing & Understanding People
• Producing Output & Making Decisions

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge (Consumer Banking)