Customer Service Representative

Description

This position is fully REMOTE! Applicants must reside in TEXAS.

What to know about working here:

At Gandy Ink, we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outside of the company. We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm. We develop relationships between staff, vendors, and customers based on trust and respect while fostering a culture of continuous improvement within each department. We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.

Benefits

• 401K with up to 4% Match
• Medical, Dental, Vision, Life, Short and Long Term Disability
• Generous Vacation and PTO plan
• Annual employee recognition and rewards
• Growth opportunities

Job Summary:

Acts as liaison between customer, sales and/or production departments. Receives customer print inquiries concerning prospective, current, and past orders. Maintains daily update of production schedule and keeps customer informed about status of their job.

Essential Job Functions:

• Interacts with customers by phone, online chat, email or in person about printing requirements and collects production print specifications for printing job.
• Fills out pre-production order specification information, detailing parameters of print job.
• Coordinates the preparation of all written quotes and proposals.
• Maintains daily update of production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes and complaints.
• Keeps salesperson informed about job status and problems.
• Provides customer with shipment confirmation.
• Maintains cleanliness of work area and equipment.
• Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws.
• Other duties as assigned

Requirements

Qualifications:

• High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience.
• Strong skills in work planning, scheduling and must have good judgment of color, design and print quality.
• Must be reliable, responsible and take direction well

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities and reasoning.

Physical Demands:

• Lifts- Always 67-100%
• Stand- Often 34-66%
• Walk- Often 34-66%
• Sit- Always 67-100%
• Carries- Some 1-33%
• Pushes- Some 1-33%
• Pulls- Some 1-33%
• Climbs- Some 1-33%
• Balances- Some 1-33%
• Bends- Some 1-33%
• Twists- Some 1-33%
• Crawls- Some 1-33%
• Stoops- Some 1-33%
• Reaches- Some 1-33%
• Lifting Under 10 Lbs.- Always 67-100%
• Lifting 10-24 Lbs.- Some 1-33%
• Lifting 25-50 Lbs.- Some 1-33%
• Lifting Over 50 Lbs.- Never 0%
• Carrying Under 10 Lbs.- Always 67-100%
• Carrying 10-24 Lbs.- Some 1-33%
• Carrying 25-50 Lbs.- Some 1-33%
• Carrying Over 50 Lbs.- Some 1-33%
• Reaching Above Shoulder Height- Always 67-100%
• Reaching At Shoulder Height- Always 67-100%
• Reaching Below Shoulder Height- Always 67-100%

NOTE: This job description is not intended to be all-inclusive. This document should in no way be considered a guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Texas is an Employment-At-Will state and implies no specific length of employment.