Sr. Manager, Product Support Engineering - Onsite, 5 Days/Week

Description

The Sr. Manager, Product Support Engineer is responsible for the developing Product Support Engineering (aka Sustaining Engineering). This is a hands-on technical leadership role focused on building and scaling our Product Support Engineering capabilities.

The position owns engineering for released, commercial products, ensuring their performance, quality, 

reliability, and manufacturability throughout the product lifecycle.

It is a high-visibility, central leadership role suited for someone who thrives on building teams, processes, and best practices from the ground up; and scaling them effectively. 

This role serves as the production engineering hub between QA, R&D, Manufacturing, and Operations. 

Core Job Responsibilities:

Technical Leadership & Execution 

• Incorporate field learnings, quality feedback, and product optimizations into future product development best practices
• Develop and maintain clear 3–6 month operating plans for leadership and the Product Support Engineering team
• Build team capability to resolve the majority of field and production issues, with escalation support from R&D as needed
• Be hands-on initially, directly resolving complex Product Support Engineering issues as the function is established

Team Management & Scaling

• Lead, mentor, and develop a team of engineers with strong emphasis on performance management, coaching, and career growth
• Own hiring strategy and execution—identify technical gaps and recruit top-tier talent to build a world-class team
• Foster a culture of technical rigor, accountability, psychological safety, and constructive challenge

Strategic & Cross-Functional Partnership

• Partner closely with Regulatory, Supply Chain, Manufacturing, and Quality to align engineering execution with business priorities
• Develop cross-functionally viable processes for addressing design-related field and production issues
• Support Manufacturing on Design for Manufacturability and Assembly (DFMA) improvements
• Own resource planning, capacity management, and realistic timeline forecasting, balancing speed, risk, and technical debt
• Support the procurement and qualification of critical manufacturing equipment
• Support onboarding of new vendors and contract partners
• Partner with Sourcing on re-sourcing, cost-down initiatives, and obsolescence mitigation
• Own and drive cost-of-goods and cost-of-services reduction programs

Required Qualifications:    

• Technical Depth: B.S. or M.S. in Mechanical Engineering, Electrical Engineering, or related field with strong   understanding of Hardware, Firmware, Software, and Manufacturing integration
• Experience: 8+ years in Product Support Engineering, Hardware Development, or related discipline, with 2+ years of direct people management
• Can be an equivalent combination of education and professional experience
• Designer–Builder Mindset: Demonstrated ability to establish scalable engineering processes while staying personally engaged in execution
• New Product Introduction Expertise: Proven experience bringing at least four complex products from concept through sustained production with strong understanding of design controls
• Compliance Comfort: Ability to operate effectively in a regulatory-constrained environment while leading with first-principles engineering
• Communication: Exceptional ability to translate technical risk into business impact for executive leadership 

Required Physical Requirements:

• Ability and willingness to travel domestically to designated supplier sites (estimated 5 – 10 trips per year), which may include weekend and overnight stays
• Required to stand, walk and sit; talk or hear; use hands to finger, handle or feel objects or controls; reach with hands and arms 
• Required to stoop, kneel, bend, crouch and lift up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus
• Subject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels 

Compensation:

$176,000 - $238,100*

*Base pay is one part of your total compensation. The salary offered will depend on several factors, including, but not limited to your experience, knowledge, skills, location, internal equity, and market alignment. Addition compensation may include bonuses and equity, along with a comprehensive benefits package.

EBR Systems, Inc. is an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace.

EBR Systems, Inc. does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Please refrain from solicitations at this time.

About the Company:

What if your work doesn’t just support innovation—what if it changes lives?

At EBR Systems, Inc., we are not imagining that future—we are building it. We are the team behind the world’s first FDA approved, leadless left ventricular endocardial pacing device for heart failure. It’s a breakthrough redefining what’s possible in heart care, and it’s just the beginning!

We don’t just create game-changing medical devices—we grow people. Patients come first in everything we do. You will be empowered to solve real problems and to do meaningful work that truly makes a difference. 

If you are driven by purpose, excited by challenge, and ready to shape the future of cardiac technology, we want to hear from you. Visit us at https://www.ebrsystemsinc.com/ to learn more—and join us in our work Empowering Physicians, Powering Hearts.

EBR Systems offers a great place to work as well as generous benefits and growth opportunities:

• Medical, dental, and vision insurance provided at no cost for employee-only coverage
• 401(k) matching plan
• Paid Time Off – starting at 3 weeks per year
• Competitive salary with opportunities for career growth
• Employee stock options
• Life & AD&D and long term disability insurance
• Education assistance
• Voluntary commuter benefits and pet insurance
• Meaningful work and much more!