Customer Service Representative

1/10/2026

The Customer Service Representative will greet members and guests, providing exceptional customer service to ensure a welcoming environment. Responsibilities include answering phones, checking in members, providing tours, and addressing member questions and concerns.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Planet Fitness is taking the fitness industry by storm! Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,600 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.

About the Role

Job Details

Job Location: Darien, IL 60561

Salary Range: $16.00 - $16.00 Hourly

Job Shift: FT: 2p-10p

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness:

Great growth opportunities - we are a dynamic and growing company
Set Schedule
Medical, Dental and Vision insurance benefits (available to eligible employees)
Employee Referral Bonus Program
This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
FREE Black Card Membership
401(k) with generous employer match
Profit sharing program!
A sparkling clean work environment (where we all pitch in to keep the club pristine!)
Contribute to changing people's lives every day by helping us create a healthier Planet
Work hard play hard with an amazing group of talented, dynamic team members
Employee Assistance Program (EAP)

Some of your responsibilities will include:

The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications

Qualifications and Physical Demands:

Must be 18 years of age or older.
Punctuality and reliability is a must.
Customer service experience preferred.
Continual standing and walking during your shift.
Continual talking to members and potential members in person and on the phone during your shift.
Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:

It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
It means being part of a company that cares about improving the health and well-being of our communities.
It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
It means encouraging professional growth and development.
It means creating a positive impact in our local communities through philanthropic initiatives.
It means being part of a brand of which you can be proud!

Equal Opportunity Employer

Key Skills

Customer ServiceCommunicationReliabilityPunctualityCleaningProblem SolvingTeamwork