Sales & Service Officer
1/10/2026
The Sales & Service Officer is responsible for providing excellent service to support business growth and customer satisfaction while ensuring compliance with internal and external regulations. Key tasks include managing sales processes, handling complaints, and supporting financial targets.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
Indonesian
Visa Sponsorship
No
Job Purposes
Job Purposes
Main Accountabilities
-
Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan
-
Memberikan pelayanan sesuai SLA yang berlaku
-
Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan
-
Mendukung pencapaian target bisnis sesuai yang ditetapkan
-
Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.
-
Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan
-
Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku.
-
Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.
-
Mengikuti training/pelatihan/sertifikasi yang ditetapkan
-
Melakukan diskusi dengan PUK apabila diperlukan
Main Accountabilities
-
Service Measurement ,SLA, Complaint Resolution
-
Bisnis Performance,Pencapaian Target Bisnis
-
Audit Rating,ICU Rating,BOR Finding,ORMS,RCSA
-
Training Mandays,Certification,Employee Engagement Survey
Job Specification (Education,Certification)
Minimum D-3
Please let PT Bank Danamon Indonesia Tbk know you found this job on InterviewPal. This helps us grow!
We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.
Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.