Customer Program Manager - Enterprise

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational HGX and MGX programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators. 

What you'll be doing:

• Define and manage program schedules, deliverables, and turning points aligned with customer/partners/or customers and partners roadmaps and requirements. 

• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. 

• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. 

• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. 

• Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance. 

• Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns.

• Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets.

• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment. 

What we need to see:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 

• 8-10+ years of program/project management experience in the semiconductor, IT or embedded systems industries.

• Strong technical background in hardware and/or software product development with experience working closely with OEMs and ODMs.

• Consistent track record of leading complex, global programs through full development lifecycles into deployment and production. 

• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment. 

• Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments. 

• Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives. 

Ways to stand out from the crowd:

• Track record running end-to-end hardware and software product development in industries such as datacenter/server, or semiconductor.

• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building. 

• Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges. 

• Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures. 

With competitive salaries and a generous benefits package, NVIDIA is widely considered to be one of the most desirable employers in the world. We have some of the most brilliant and talented people in the world working for us. If you are creative, autonomous and love a challenge, we want to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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