OPEX102: JIRA Subject Matter Expert

1/11/2026

The JIRA Subject Matter Expert will build filters, custom dashboards, and reports to provide meaningful operational metrics. They will also create user training to ensure effective utilization of JIRA for task management.

Working Hours

6 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

JerseySTEM is a network of parents, professionals, students and educators whose goal is to promote excellence in Science, Technology, Engineering and Math (STEM) education. We are dedicated to partnering with local schools and other organizations to create and enhance STEM-oriented educational opportunities as part of students' paths towards college and career readiness, and to develop effective STEM programs and initiatives that engage students and educators. JerseySTEM is also committed to bridging the gender gap in STEM education and sharing STEM-related opportunities with underprivileged students and communities.

About the Role

About JerseySTEM

All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey.

Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit.

Overview

This is a pro-bono volunteer position.

JerseySTEM is looking for talented professionals across our departments to commit time and energy as long-term engagement for our mission to provide STEM education to underrepresented middle school girls.

The JIRA Subject Matter Expert builds filters, custom dashboards, and reports to provide end-users and leadership with meaningful operational/performance metrics and status reports using JIRA tools. Also will create user training to ensure all team members understand how to effectively and efficiently utilize JIRA for managing tasks.

Responsibilities

Create and maintain detailed technical and user-facing documentation for internal reports and dashboards
Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within Jira
Advise/Propose custom workflows, fields, permission schemes, post functions, etc.
Serve as internal SME on the JIRA tool
Consult on ways to optimize and improve Jira setup and process workflows and identify where functionality can or cannot meet user requests

Qualifications

Minimum of 3 years of experience with agile software development techniques, methodologies and best practices
Strong communication/presentation skills to effectively interact with team members, scrum masters and leadership
Experience building, managing and enforcing standards
Effectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time
Experience in an Agile/Scrum organization
An ability to thrive in highly flexible environments

Minimum time commitment: 5-7 hours/ week with committed work times, for a minimum 6 months period Location : This position is remote.

Key Skills

JIRAAgileSoftware DevelopmentCommunicationPresentationDocumentationWorkflow OptimizationTask Management