Recovery Partner - Physical Injury -Palmerston North

• Play to your strengths – build rapport and enable others to live their best lives. 
• Provide meaningful support when New Zealander’s need us most. 
• Indicative salary ~ $77,502 PLUS $6,975 (9%) superannuation 

As a Recovery Partner at ACC, you will be responsible for partnering with clients and their family who require a one-to-one relationship due to their intensive or extensive needs for as long as they need it. 

Mō te tūranga mahi | About the role    

As a Recovery Partner you will be working with clients of all ages who have extensive physical injuries that will likely impact on their day-to-day activity for their lifetime. Some clients may have individual needs that require coordinated support from other agencies, and you will facilitate this planning. Should the client choose, you will manage all claims each client may have with ACC, which means that from time to time you may work with clients who have a mental injury due to sexual violence. 

With a disability lens, as a Recovery Partner you will work to ensure that each client is supported to live as independently as possible by assessing holistic support needs during their rehabilitation and adjusting to a lifetime disability.  

The right mix of communication, planning and adaptability supports the best outcomes for your client while building confidence and trust. What happens each day varies based on what each client needs to help them recover or adjust to a ‘new normal’ in their life

What can I expect? | He aha taku e tunanako ai

• ACC has a 40-hour workweek.
• Career development 
  • Regular career and development conversations with your leader 
  • Professional Supervision 
  • On-the-job skill development and coaching 
• Opportunities to pursue your passions within the organisation – this is a great opportunity into ACC and the wealth of opportunities it can hold. 

The indicative starting salary for this role will be $77,502. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $84,477  

Start date - Rā tīmata: Monday 7 April 2026

About you | Mōu

You may have worked as a case manager or have a health or disability background and looking for your next opportunity. Your ability to partner with recovering clients and their whanau, support people and providers in a holistic way, be that by phone, email or face to face, will enable your clients to make meaningful progress towards their goals and outcomes.  

Important Skills | Nga Pūkenga Motuhake

• Proven ability to understand complex customer needs and apply critical thinking within a multifaceted environment. 
• Ability to liaise with a wide range of stakeholders, including family, suppliers and community agencies to ensure a solution focused and coordinated approach and consistency in service. 
• Personal resilience and ability to deal with challenging information and situations. 
• Ability to build rapport and trust and successfully motivate, negotiate, and influence outcomes. 
• A team player who works well in a busy environment. 
• Strong planning, organisational and computer literacy skills. 
• Previous experience in case management and or disability is advantageous.  
• A current full Drivers Licence 

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident 

At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities.  It is important to us that people are free to be themselves at work. 

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play. 

Applications close   | Rā Kati

Applications will close at 11.55pm on Sunday 25 January 2026, and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz 

Late applications will not be accepted