Enterprise Monitoring Tools Technician (Hybrid)

Overview

• Tier One Technologies has an immediate need for an Enterprise Systems Monitoring Technician to work with our direct US Government client.
• This hybrid Contract-to-Hire position will be located in Eagan, MN and requires a work schedule of 11:00 PM -7:00 AM CST. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with the candidate during the interview.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm, identify network related outages and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist the development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incidents and change requests.

Qualifications

Basic Qualifications:

• High School diploma or equivalent and 5 additional years of experience or Bachelor’s degree and 1+ year of IT experience.
• Prior experience with Help Desk’s Monitoring and Incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Must be well organized and able to lead incident calls bridges.
• General networking knowledge is a plus.
• Ability to read and follow detailed instructions or procedures.
• Ability to type and communicate in an effective manner.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.

Preferred Qualifications:

• Bachelor’s degree in Computer Science or associated discipline.
• Familiarity working with enterprise monitoring products.
• Working knowledge of IT Service Desk model.
• Experience working in a large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.