Operations Manager - Building Automation

Description

Why Hawks & Company?

Hawks & Company isn’t just another mechanical contractor. We’re a family-oriented commercial HVAC, Building Automation, and Plumbing company that’s been doing things the right way since 1977—serving the Philadelphia and Northern Delaware markets with pride.

What sets us apart?

• A people-first culture built on loyalty, trust, and accountability 
• Real investment in technology, innovation, and process improvement 
• A leadership team that listens, supports growth, and values fresh ideas 

Our Building Automation Department is growing, and we’re looking for an Operations Manager who wants to build, improve, and lead—not just maintain the status quo.

The Role (What You’ll Actually Be Doing)

This is a hands-on leadership role for someone who likes structure and action. You’ll own the day-to-day operations of the Building Automation team while staying connected to the field and our customers.

You’ll:

• Build smart processes 
• Organize people and work efficiently 
• Lead a technical team 
• Be a trusted problem-solver for customers 
• Help shape the future of the department
   

If you enjoy blending strategy, leadership, and real-world problem solving, this role is for you.

Key Responsibilities

Build Better Processes

• Design and implement clear, scalable procedures for service and project work 
• Identify inefficiencies and turn them into improvements 
• Create systems that make work smoother for both the team and customers

Keep Work Organized & Moving

• Schedule and coordinate service calls and project assignments 
• Ensure the right people and resources are in the right place at the right time 
• Track progress, performance, and results
  

Lead & Develop the Team

• Coach, mentor, and support Building Automation technicians 
• Provide clear expectations, training, and growth opportunities 
• Foster a culture of accountability, collaboration, and pride in work

Stay Connected to the Field

• Work directly with customers to assess needs and deliver solutions 
• Provide technical expertise and real-time problem solving 
• Build long-term customer relationships based on trust and results

Collaborate Across the Company

• Partner with Service, Projects, and Plumbing teams 
• Support company-wide initiatives using the EOS framework 
• Help align operations with Hawks & Company’s long-term goals
   

? Own Quality & Customer Experience

• Ensure all work meets Hawks & Company’s standards 
• Address issues quickly, professionally, and proactively 
• Keep customers coming back because the experience was that good
   

Why This Role Is Worth It

• Real leadership influence—not a “paper pusher” role 
• Opportunity to shape and grow a department 
• Supportive leadership that values ideas and initiative 
• Long-term career growth with a stable, respected company 
• Work that actually makes buildings smarter and more efficient
   

Requirements

What We’re Looking For

• Experience in operations management, ideally in HVAC, building automation, or a related trade 
• Strong organizational skills and a mindset for process improvement 
• Ability to lead, motivate, and develop a technical team 
• Hands-on experience with building automation or HVAC controls
• Confidence working directly with customers and recommending solutions 
• Clear communicator and natural leader 
• Familiarity with EOS is a plus (not required—we’ll teach you) 

Hawks and Company is an Equal Opportunity Employer.