Customer Success Account Manager

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

The Customer Success Manager role will be based in Manila and will support our flagship customers in the industry in the Philippines. This is an exciting role that will drive usage and consumption of customer owned workloads that will create bonds with both the Student and Teacher personas to fuel customer success, retention, growth, renewal and inoculate us against the competition. The work will be focused on helping this customer achieve more and realize their vision of modernizing Modern Worker Solution in the Philippines.

Responsibilities

 WHAT YOU WILL BE DOING:

• Drive Microsoft 365 usage with a focus on Microsoft Teams, Exchange Online & Outlook deployment and adoption
• Drive success with Teachers and Students on OneDrive, OneNote and SharePoint Online adoption
• Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs).

Qualifications

MINIMUM QUALIFICATIONS:

• Experience in promoting/demoing or supporting technology to Enterprise customers with customer success or post sales solution support experience is desirable
• Experience in driving adoption of technology solutions or processes.
• Change Management Expertise - desirable
• Understanding of Microsoft 365 workloads such as Exchange Online, SharePoint Online, OneDrive, OneNote, Teams and M365 Apps. Microsoft 365 Certifications -desirable
• Learn it all mentality with desire to better understand both business and technology solutions

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.