Reservations Manager

1/12/2026

The Reservations Manager will oversee and optimize the hotel's reservation processes, ensuring exceptional guest experiences. This includes managing the reservations team, analyzing trends, and collaborating with other departments.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Located in the trendiest new destination in the capital, Pullman & Novotel New Delhi Aerocity is the perfect mix of luxury and convenience. With close proximity to the Indira Gandhi International Airport and drivable distance to the prominent business hubs of Gurgaon and New Delhi, this complex property offers unparalleled accessibility. Business travellers will, in particular, appreciate the convenience of avoiding Delhi’s infamous rush hour. Pullman & Novotel New Delhi Aerocity further offers state-of-the-art 13 meeting rooms, one of the largest ballrooms in the Delhi NCR region, a picturesque courtyard and much more. It also houses six key restaurants - modern European-Indian restaurant PLUCK, Pan Asian restaurant HONK, multi-cuisine restaurant Food Exchange and 24/7 cafe delicatessen Cafe PLUCK. If you want to go for a drinks or two after a hectic day, our lux-lounge PLING is the place for you. And if you are in the mood to loosen your tie after a full day of work, our modern bar QUOIN will be just perfect.

Job Description

We are seeking a dynamic and customer-focused Reservations Manager to join our team in New Delhi, India. As the Reservations Manager, you will play a crucial role in overseeing and optimizing our hotel's reservation processes, ensuring exceptional guest experiences from the first point of contact.

Lead and manage the reservations team, providing guidance, training, and support to ensure efficient operations and high-quality customer service
Oversee all reservation channels, including phone, email, website, and third-party platforms, to maximize occupancy and revenue
Develop and implement strategies to increase bookings and improve the overall reservation experience
Monitor and analyze reservation trends, preparing regular reports and forecasts for management
Collaborate with other departments to ensure seamless communication regarding guest requirements and special requests
Manage and resolve complex reservation inquiries, changes, and cancellations
Stay up-to-date with industry trends and competitor offerings to maintain a competitive edge
Ensure compliance with hotel policies, procedures, and data protection regulations
Implement and maintain quality control measures for the reservation process
Coordinate with the sales and marketing teams to support promotional activities and package offerings

Job-Category: Sales & Marketing

Job Type: Permanent

Job Schedule: Full-Time

Key Skills

Customer FocusTeam ManagementReservation ProcessesOccupancy MaximizationRevenue OptimizationTrend AnalysisReport PreparationCollaborationProblem SolvingIndustry AwarenessPolicy ComplianceQuality ControlPromotional SupportCommunicationTrainingSupport