Training (Talent Development) Analyst

1/12/2026

The Training Analyst will deliver training in Language, Voice, Accent, and Soft Skills, and support business operations through audits and floor activities. They will also track training effectiveness and conduct interviews with new hires.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

About the Role

In these roles, you will be responsible for:

· Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.

· Reporting and tracking training effectiveness, project effectiveness

· Interviewing new hires

· Regular and continuous touch base with floor and trainees to map improvement

Required Skills for this role include:

· Communication Skills: 2 years’ experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1)

· Excellent Facilitation Skills

· Coaching and Feedback

· Proficient in MS office tools

· Instructional Design Skills

· Expat Canadian/worked in Canada/knew Canadian culture

Key Skills

Communication SkillsFacilitation SkillsCoachingFeedbackMS Office ToolsInstructional DesignVoice and Accent Training