Customer Support Representative - Showroom

Description

Showroom Sales Consultant

Reports To: Showroom Manager

Work Hours: Full Time

FLSA Status: Non-Exempt

Branch: Hartford, CT

Position Purpose:

Provide exceptional service to Waterware Showroom / Plimpton & Hills customers. Acquire an extensive knowledge of company products to guide customers in their kitchen and bath design and remodeling projects. Advise customers in purchasing fixtures such as sinks, faucets, tubs, vanity, tile, and lighting. Work collaboratively with internal and external customers to generate sales to best meet the customers needs.

Essential Functions: 

• Proactively seek opportunities to obtain new customers and introduce them to the products and services that best match their needs
• Continuously expand product knowledge in order to best service the customer 
• Guide homeowners through the process of their bathroom or kitchen renovation with design assistance, product selection and purchase
• Work with designers, architects, builders, plumbers and contractors through the project cycle
• Determine customer needs and potential for additional sales through suggestion of related products which will enhance their experience
• Determine product sale price in accordance with company procedure as well as address questions about product availability 
• Keep pricing lists and structures confidential
• Teach customers about product features and benefits
• Continuously obtain information about new products, pricing changes and discontinued products
• Maintain a clean, attractive, and organized showroom appearance to enhance sales 
• Make sure all product catalogs are up-to-date 
• Apply active listening skills; paying attention to what customers are saying, being sure to understand their needs and asking appropriate questions in order to best enhance their purchasing experience
• Achieve set goals and objectives as well as consistently strive to exceed sales performance goals
• Other duties as required

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• Sales experience in kitchen/bath and/or design required 
• Ability to communicate clearly and effectively; verbally and written
• Familiarity with industry trends
• Result driven and customer focused 
• High School diploma required; Associates degree in design preferred

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.