Systems Administrator

Description

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and the community. 

We are seeking a full-time Systems Administrator to join our highly skilled team of IT professionals. This role will provide technical solutions and recommendations to our clients as well as our internal teams. 

As a Systems Administrator, you will support, remediate, and maintain client servers, workstations, and peripherals through onsite, on-call, and remote work. You will deliver high-quality, timely solutions through effective troubleshooting, mentorship, and subject matter expertise. 

Technical Responsibilities 

• Perform preventive health care checks on clients’ computing environments. 
• Maintain client hardware and software solutions, including patching and upgrades. 
• Assist with the installation and configuration of servers, network, and workstation, equipment. 
• Proactively review and resolve network, system, and performance issues. 
• Utilize client documentation, online reference materials, peer collaboration, and ticket history to resolve technical problems. 
• Provide timely and effective in-person or remote troubleshooting support for clients to resolve hardware, software, and networking issues. 
• Provide expert consultation and security recommendations to further improve the client experience and security posture.
• Engage in a scheduled on-call rotation to deliver technical support services to clients beyond regular business hours.  

Leadership Responsibilities 

• Provide technical leadership and expertise to internal and external stakeholders. 
• Communicate technical issues and resolution plans clearly. 
• Serve as a client advocate, coordinating with client personnel and vendors to implement new systems or resolve IT needs. 
• Drive to expand technical knowledge through learning, training, and development. 

Requirements

Technical Skills & Experience 

• Professional experience and/or certifications in cloud platforms, virtualization technologies, and enterprise infrastructure. 
• Ability to administer and troubleshoot virtual environments, storage systems, email security, cloud security. 
• Familiarity with remote access solutions, multi-factor authentication, and virtual application delivery. 
• Experience with server hardware diagnostics, maintenance, and component replacement. 
• Proficiency in PC diagnostics, workstation deployment, and server troubleshooting.
• Proficient in managing and collaborating through Microsoft SharePoint, including site administration and document workflows. 

Technical Leadership Skills 

• Demonstrated experience in technical leadership and serving as a subject matter expert for solution delivery and technical escalation. 
• Client-focused mindset with the ability to work across diverse industries and technology implementations.  
• Ability to work with individuals of different backgrounds and technical skill levels when imparting technical information in a digestible manner. 
• Results driven, with a strong ability to deliver high-quality, timely, technical solutions. 
• Excellent written and verbal communication skills, attention to detail, and critical and analytical thinking abilities. 
• Ability to prioritize and manage multiple tasks and projects efficiently. 
• This role requires work outside of normal business hours; candidates must have reliable transportation and a clean driving record. 

Our Benefits & Culture: 

The employees of Systems Engineering are our most valuable resource. The work we do collectively has made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our clients and our communities by cultivating a culture focused on continuous learning, collaboration, and community impact. Our team values professional growth, innovation, and a supportive environment where everyone can thrive.

Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua.

In addition to a competitive salary, our benefits include:

• Employer 401(k) matching contributions.
• Short-Term Incentive Plan (STIP) tied to individual and company performance.
• Comprehensive medical, dental, life, and disability insurance.
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
• Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
• Career mobility, professional development, and training opportunities.
• Business casual work attire and a dynamic, fun, and active community culture.

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.  

Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.