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IT Tech

1/12/2026

The IT Technician will install, configure, and troubleshoot computer hardware and software systems while managing mobile devices and resolving networking issues. They will also provide customer support, document processes, and maintain IT systems.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Job Source USA is a locally owned and operated full service staffing company. As an American Staffing Association Member, we have been serving the Omaha and Council Bluffs Metro Areas for 20+ years. Our specialties include many types of staffing including; temporary, temp to hire, direct hire, on call, seasonal and on site staffing for general labor, driving, warehouse, production, manufacturing, maintenance mechanics as well as administration for professional, accounting, clerical and office Understanding that people are one of the most important valuable assets, Job Source USA has built a reputation on being committed to providing the best qualified candidates. Our staffing service has become identified as capable of maximizing the bottom line through a combination of quality enhancements, cost reductions, and adherence to established productivity benchmarks. Our mission not only includes a commitment to the employer, but also to the employees that we place at a particular job. It is with genuine concern and welfare for both our clients and employees that secludes us from the competition. We are the Employer's choice in staffing, give us a try!

About the Role

Description

We are seeking a dedicated and experienced IT Technician to join our team. The ideal candidate will possess a strong technical foundation, excellent problem-solving abilities, and a customer-focused approach to provide effective support and maintain IT systems and infrastructure. This role requires flexibility, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.

Compensation

Starting pay for this position is $26.31/hour, with opportunities for growth and development within the role.

Work Environment

· Fast-paced setting requiring adaptability to shifting priorities.
· Occasional work outside standard office hours for system maintenance or urgent support needs.
· Requires the ability to lift and move IT equipment up to 50 lbs.
· Must have a valid driver’s license and the ability to independently travel to multiple plants.

Responsibilities

· Install, configure, and troubleshoot computer hardware and software systems.
· Manage mobile devices for Apple and/or Android platforms.
· Create and respond to IT trouble tickets with accuracy and attention to detail.
· Resolve networking issues, including LAN, WAN, IP addressing, and router/switch/access point configurations.
· Support printers, peripherals, and mobile devices to ensure smooth operation.
· Apply cybersecurity principles and practices to IT systems.
· Communicate technical issues clearly to non-technical users.
· Collaborate with senior IT staff to escalate and resolve complex issues.
· Perform routine maintenance tasks such as updates and backups.
· Set up workstations, laptops, and mobile devices for onboarding local and remote employees.
· Document processes, resolutions, and configurations in an organized manner.
· Provide timely and effective customer service and support.
· Maintain, configure, and monitor Microsoft 365 systems and Azure Cloud infrastructure.
· Occasionally work outside standard office hours for system maintenance or urgent support needs.
· Lift and move IT equipment (up to 50 lbs.) as required.
· Must be able to independently travel to multiple plants

Requirements

Qualifications

Strong knowledge of computer hardware and software, including installation, configuration, and troubleshooting.
· Familiarity with Apple and/or Android mobile device management.
· Strong understanding of networking concepts such as LAN, WAN, IP addressing, and router/switch/access point configurations.
· Knowledge of printer, peripheral, and mobile device troubleshooting.
· Strong understanding of cybersecurity principles and practices.
· Strong communication skills to explain technical issues to non-technical users.
· Problem-solving abilities and a proactive approach to troubleshooting remote and on-site users.
· Customer service orientation to provide effective technical support.
· Ability to work independently and collaboratively as part of a team.
· Organizational skills and attention to detail for documentation and processes.
· Capability to work in a fast-paced environment with shifting priorities

Work Environment

· Fast-paced setting requiring adaptability to shifting priorities.
· Occasional work outside standard office hours for system maintenance or urgent support needs.
· Requires the ability to lift and move IT equipment up to 50 lbs.
· Must have a valid driver’s license and the ability to independently travel to multiple plants.

Key Skills

Computer HardwareSoftware TroubleshootingMobile Device ManagementNetworking ConceptsCybersecurity PrinciplesCustomer ServiceProblem SolvingCommunication SkillsOrganizational SkillsAttention to DetailAdaptabilityTechnical SupportDocumentationMicrosoft 365Azure Cloud