Marketing Systems Administrator

Description

Employment Type: Full-Time, Hybrid #LI-HYBRID

Entry Salary Range: $25.30-$30.36 per hour with an annual award opportunity based on individual and credit union performance.

Comprehensive Benefits Package

We're committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), paid holidays, and paid parental leave.

Professional Growth

• Learning and development programs, plus tuition reimbursement to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after one year of service.

What you should know about the role

The Marketing Systems Administrator role is essential for driving your credit union’s marketing initiatives and ensuring data-driven decision-making. By leveraging advanced data analytics and marketing automation platforms like Marketo, HubSpot, or Salesforce Marketing Cloud, this role will significantly contribute to Advia's growth and optimization strategies. Collaborating closely with various teams such as Marketing, Sales, Operations, Analytics, and Digital Channel, the Marketing Systems Administrator will play a crucial part in developing and executing regional marketing campaigns. This partnership aims to enhance pipeline and revenue growth, positioning us for sustained success.

What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based, and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities

• Manages the day-to-day administrative operations of the marketing automation platform, Marketo, and integrations with our CRM (Customer Relationship Management) platform.
• Develops and executes marketing campaigns from email campaigns, landing pages, forms, member onboarding, and member surveys.
• Maintains seamless connections between Advia’s marketing automation platform (currently Marketo) and its CRM (Customer Relationship Management) system. Implements and optimizes nurture campaigns leveraging both marketing automation and CRM data to generate opportunities for sales teams.
• Analyzes campaign performance using reporting and dashboards.
• Develops a scoring strategy model tagging prospects as leads: Market Qualified Lead (MQL), or Sales Qualified Lead (SQL) and partners with the departmental sales unit for pipeline management and automation. Nurtures prospects who are not ready to move forward in the funnel by delivering quality marketing content, partnering with Sales and Marketing to develop.
• Assist in executing predictive analytics campaigns by managing Faraday-generated pipelines. Evaluate and track campaign outcomes to uncover insights that drive growth and enhance performance.
• Assists in calculating and managing the cost per member acquisition report on the return on investment (ROI) of each campaign, including ROI by channel. Creates standardized marketing reports and dashboards to present performance metrics to stakeholders across the organization.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

Requirements

Experience

Three years to five years of similar or related experience, including preparatory experience. Strong understanding of marketing automation.

Education/Certifications/Licenses

A college degree.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

• Passion for working in a data-driven culture.
• Proven record of executing successful email campaigns in a marketing automation platform in Marketo, HubSpot, Salesforce Marketing Cloud, or similar marketing automation platform.
• Knowledge or experience in CRM (Customer Relationship Management) software, and persona set modeling.
• Excellent project management skills, including being able to manage and organize multiple projects simultaneously, meet deadlines, and prioritize tasks and campaigns effectively.
• Excellent written and verbal communication skills with unparalleled attention to detail.
• Willingness to learn and receive certification in Marketo, HubSpot, and/or Salesforce Marketing cloud..

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.