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Guest Relations Representative, Full Time

1/12/2026

The Guest Relations Representative is responsible for creating a welcoming environment for patients, visitors, and callers. This includes answering and directing incoming phone calls to the appropriate departments or personnel.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

When Iredell Memorial Hospital opened in 1954, we were a 100-bed hospital with a mission focused on the well-being of the community we serve. The name, Iredell Memorial Hospital, was selected by a board of trustees as a memorial to all members of armed forces from Iredell County who gave their lives in defense of the United States. Although we have grown to 391 licensed beds to meet the needs of the community, the buildings and grounds are still owned by the citizens of Iredell County and all revenue is reinvested in medical technology and staff. Because we are a nonprofit hospital, our focus is on promoting health and wellness in our community, not on the bottom line. Our dedication to our community is evident in the five-star customer service awards we consistently receive. Our purpose is to provide advanced healthcare while maintaining the warmth and compassion of a community hospital, giving our patients the peace of mind that they are getting the best medical care available. As numerous freestanding services were added to meet the needs of the community, we became Iredell Health System. Today we employ almost 2,000 people, making us the third-largest employer in Iredell County. There are approximately 365 physicians representing a variety of specialties. Iredell offers convenient and easy access to state-of-the-art diagnostics and comprehensive health services. For a comprehensive list of services and programs, visit www.iredellhealth.org

About the Role

Description

Iredell Health System is seeking a friendly, professional, and detail-oriented Guest Relations Representative to join our team. This role is essential in creating a welcoming environment for patients, visitors, and callers. The ideal candidate will have strong customer service skills, experience in a front-facing role, and basic proficiency in Microsoft Excel. Candidate will be responsible for answering and directing incoming phone calls to the appropriate departments or personnel.

All shifts: 12:00 PM - 8:30 PM

A Week: Sunday, Tuesday, Wednesday, Thursday, Friday

B Week: Monday, Tuesday, Wednesday, Thursday, Saturday

Requirements

High school diploma or equivalent required.
Prior experience in customer service, hospitality, or healthcare setting preferred.
Bilingual preferred; the ability to understand, to make oneself understood to all Spanish speaking individuals, as well as able to read and write Spanish proficiently
Excellent verbal and written communication skills.
Proficient in Microsoft Office, especially Excel.
Ability to multitask and remain calm under pressure.
Professional demeanor and appearance.
Ability to work independently and as part of a team.

Key Skills

Customer ServiceCommunication SkillsMicrosoft ExcelMultitaskingProfessional DemeanorTeamworkBilingualDetail-Oriented