2-5

Technical Support Specialist

1/12/2026

The Technical Support Specialist will provide support for a program at Dahlgren, VA, focusing on technical proficiency in various IT areas. Responsibilities include incident tracking, service desk best practices, and technical training development.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Client Solution Architects (CSA) is a global provider of integrated technology and operational support services to defense and federal government organizations. We develop and implement effective solutions for complex enterprise requirements providing the skilled workforce, processes and tools needed to help our clients tackle their management and technology challenges. CSA’s employees work alongside our clients every day in data and operations centers, on training ranges, within laboratories, aboard ships and at shipyards, and at myriad other locations as needed to help them accomplish their missions.  CSA is a UiPath Silver Partner, and the winner of six workplace excellence awards and has been highlighted on Inc Magazines fastest growing private organizations for five consecutive years. CSA employs a disciplined management approach that has been independently appraised as compliant with ISO 9001:2015, 20000-1:2018, 27001:2013 and CMMI Level 2. Mission Deliver impactful solutions with excellence and expertise to advance our federal clients' missions. Vision: A global leader recognized for making a profound and positive impact in an uncertain and changing world. Core Values: Integrity: Act with honesty and trust in all that we do. Diversity: Celebrate different perspectives and respect other opinions. Transparency: Empower and engage with openness and candor. Commitment: Dedicate yourself to the success of our clients and each other.

About the Role

Description

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Dahlgren, VA.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

This position is contingent on contract award.

How Role will make an impact:

Technical Proficiency:

Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance

Requirements

What you’ll need to have to join our award-winning team:

Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA

What Sets You Apart:

IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Key Skills

Computer NetworkingSystem Performance MonitoringNetwork Access ManagementRemote Access TechnologiesSystems AdministrationNetwork ToolsElectronic Device FunctionalityOperating System CommandsCloud ComputingNetwork ProtocolsCybersecurity PrinciplesData Security StandardsIncident ManagementCustomer ServiceTechnical TrainingTrouble Ticketing