Product Manager

Description

Sportworks is seeking a Product Manager who thrives at the intersection of customer insight, technical complexity, and strategic decision-making, with a passion for multi-modal transportation. This role owns the product roadmap and leads the development of a world-class portfolio that drives growth, strengthens market leadership, and delivers meaningful customer value by balancing sustaining improvements with bold innovation. 

Operating in a complex, multi-stakeholder environment, the Product Manager aligns the needs of cyclists, product owners, purchasers, vehicle manufacturers, and AEC decision-makers. The portfolio focuses on hardware-based bike storage and transport solutions and is evolving from primarily mechanical products to integrated electrical and connected systems, developed in close collaboration with digital and software product teams.  

As the bellwether for product, go-to-market, and customer experience performance, this role defines product vision, aligns cross-functional teams, and ensures cohesive, scalable solutions. 

Essential Duties and Responsibilities:  

• Drive development and full lifecycle product management of innovative bicycle parking and security products serving complex urban mobility and infrastructure ecosystems, developing and executing a world class product and service portfolio. 
• Leverage a broad, cross-functional skill set spanning customer service, manufacturing, industrial design, engineering, market research, sales, and financial analysis for mechanical and electrical products within a commercial environment. 
• Obtain from market research and/or customer interviews and insights, a deep knowledge of the customer workflows, infrastructure requirements and constraints, and unmet needs.  Incorporating learnings into product roadmap, commercial strategy, internal projects, processes, and standard work. 
• Review and approval of all product engineering changes. 
• Ensure customer-facing content is technically accurate. 
• Translate market learnings into insightful market segmentation, breakthrough business models, and develop unique and compelling customer value propositions and solutions. 
• Interface with customers and internal teams to develop the vision, strategic plan, and solve complex problems throughout the portfolio.  
• Own the strategy and execution of product life cycle, product pricing, positioning, margins, product line revenue/growth, and market share penetration while championing product quality and service to our customers. 
• Partner with sales, service, and customers as a technical resource to resolve product questions and support successful deployments 
• Plan and execute trade shows and product demonstrations, managing strategy, logistics, setup, on-site operations 
• Quickly assimilate knowledge of current product portfolio, market sizes, market share, and gaps in offerings. 
• Create, maintain, update, and manage adherence of established standard work to support best practices for all product management aspects (new product introduction, internal product training, obsolescence, etc.) 
• Participate in industry standards development and rulemaking processes relevant to Sportworks products. 
• Drive strategic supply chain and industry partnership development. 

Expected Behaviors Aligned with Cultural Values and Anchors:

• Is humble, approachable and self-aware of their areas of personal development and strengths. 
• Complex problem solver – adept at removing barriers to success. Communicates candidly with low ego, attacking the issues and solving problems always with the best interest of the organization and team in mind.
• Leverages a learning mindset and sets a “high bar” attitude to dive into, and understand the customer journey, analyzing opportunities and increasing positive outcomes 
• Demonstrates a commitment to curiosity and taking action by actively identifying areas for process optimization to enhance the overall customer journey and achieve high results.
• Relentlessly focused on identifying opportunities to add value for customers
• Believes that making progress is better than being perfect; uses creativity and strategic thinking to create opportunities, utilizing a “plan, do, check, act” process to measure performance and adjusted as needed.
• Embodies a spirit of teamwork, partnering across functions to continuously improve processes, elevate standard work, and remove obstacles to shared success
   

Required Education, Experience and Skills: 

• Bachelor's degree in physical sciences, marketing, engineering, or computer science. 
• 3+ years of previous experience in a product management role. 
• Proficient in P&L ownership, financial modeling, and forecasting for product portfolios 
• Marketing and/or engineering experience that demonstrates ability to manage multiple simultaneous full product life cycles. 
• Proficient with standard office software including ERP, Salesforce, Microsoft Suite. 
• Customer-focused problem solver who simplifies complex issues, de-escalates challenging situations, and partners across teams to drive resolution.
• Strong organizational and analytical skills; proven ability to meet deadlines and exceed goals 
• High attention to detail. 
• An independent contributor and self-starter not afraid to challenge the status quo. 
• Organized, detail oriented, strong project management skills. 

Preferred Education, Experience and Skills: 

• Alignment and experience within a lean product development environment is preferred.

Physical Requirements and Working Conditions:? 

• Domestic and international travel is required to customer and partner locations and trade shows – approximately 5-12 travel events per year. 
• Must be able to lift up to 40 pounds at times.
• Members of the sales team have a critical role in the participation of on-site customer visits, trade shows and other company events, therefore prolonged periods of standing is required; the ability to lift, carry, and assemble demonstration equipment is required.

Compensation & Benefits
In addition to competitive pay, we offer a comprehensive benefits package to support the health and wellbeing of our employees.

Benefits include:

• Paid holidays and paid time off
• Medical, dental, and vision coverage (with employer contribution to each)
• Simple IRA with 3% employer match
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance and AD&D plans
• ORCA Passport benefit for new hires

About Sportworks 

 At Sportworks, we’re transforming the way people move, creating transportation solutions that benefit the well-being of people and the planet. As champions of active and multimodal transportation, we’re on a mission to transform the status quo by connecting journeys seamlessly with innovative products and technology. Since launching the first commercial bike rack for buses in 1993, we’ve partnered with transit authorities, municipalities, advocates, and those creating our built world, to promote healthier, more sustainable mobility options.  

Trusted worldwide, our solutions connect bus, rail, and cycling networks, and communities alike.  Learn more here: https://www.sportworks.com/about-sportworks  

About Silver Falls Capital 

 Silver Falls Capital, LLC, is a private investment company that is focused on the acquisition and successful operation of businesses for the long term. With decades of hands-on experience running and improving businesses, we bring leadership, business acumen and investments to help companies and their teams achieve full potential.  Learn more here: https://www.silverfallscapital.com/

Silver Falls Capital and its portfolio companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age (40 or older), disability, genetic information, marital status, veteran or military status, or any other status protected by applicable law.

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