Business/System Support Analyst

Description

Do you want to work for a company that cares about you as a person, not just a number? For a company that provides outstanding leadership? For a company that offers exceptional benefits? RER Solutions, Inc., could be your new home.

RER Solutions, Inc. is accepting resumes for a detail-oriented Business/System Support Analyst to support the development, enhancement, and ongoing operation of a DOE owned loan application and monitoring system. The Business/System Support Analyst will serve as a key liaison between business stakeholders, technical teams, and end users, translating business needs into clear functional and technical requirements while also providing day-to-day system support and user assistance.

RESPONSIBILITIES

• Collaborate with business stakeholders to elicit, analyze, and document requirements for loan application and monitoring workflows
• Facilitate requirements-gathering sessions and working group sessions
• Develop and maintain business requirements documents (BRDs), functional requirements, user stories, and process flows
• Translate business needs into clear, testable, system requirements for development and configuration teams
• Support system design reviews, testing, and user acceptance testing (UAT)
• Assist with prioritization of enhancements, defect resolution, and release planning as needed
• Ensure requirements align with business processes, regulatory requirements, and operational needs
• Serve as a point of contact for user questions, access requests, and system issues
• Document and track incidents, service requests, and enhancements using a ticketing system
• Develop and maintain user guides, training materials, and standard operating procedures
• Conduct user training sessions and knowledge transfer activities as needed
• Coordinate with technical teams to resolve system defects and performance issues

Requirements

• US Citizenship is required
• A minimum of 3 years of related professional experience
• Proven experience as a Business Analyst, Systems Analyst, or Application Support Analyst
• Experience gathering and documenting requirements for enterprise systems or financial applications
• Strong understanding of business analysis methodologies and best practices
• Experience providing end-user system support in a production environment
• Ability to create clear documentation, process diagrams, and functional specifications
• Strong analytical, problem-solving, and communication skills
• Experience working directly with non-technical stakeholders
• Experience with loan application systems is preferred
• Experience with Jira is preferred

EDUCATION: Bachelor’s Degree

COMPENSATION: Includes paid holidays, vacation, sick leave, 401k matching, life insurance, health, and dental benefits.

This position is not available for Corp-to-Corp or 3rd party sourcing.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.