Customer Account Specialist

Description

• Receive and process customer requests via phone and email, including price quotations, purchase orders, order changes, adjustments, and cancellations.
• Deliver excellent customer support and maintain strong customer relationships by providing timely and accurate service.
• Utilize SAP to retrieve customer data, inventory status, and purchase order details, ensuring accurate coding and data entry.
• Track and follow up on delivery inquiries and shipment status.
• Coordinate closely with manufacturing and production control to manage scheduled deliveries.
• Communicate with factories to confirm delivery timelines and requirements, and relay updates to customers.
• Maintain accurate order files, including change notices, scheduling updates, partial shipments, and credit adjustments.
• Prepare and submit required documentation (purchase orders, invoices, return memos) to Accounting for credit or debit processing.
• Develop and maintain accurate sales forecasts, reports, and data analysis.
• Support cross-departmental projects as assigned.
• Actively participate in personal and professional development opportunities.
• Consistently meet or exceed service level and reliability standards.
• Communicate effectively with internal teams and external customers at all organizational levels.
• Perform additional duties as assigned by management.

Requirements

• Bachelor’s degree or equivalent experience with a minimum of 3 years of relevant professional experience.
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment while maintaining strong attention to detail.
• Excellent communication, organizational, and collaboration skills, with the ability to work effectively within a team and engage professionally with clients.
• Demonstrated ability to work independently, manage multiple accounts, and address diverse client needs.