Patient Flow Coordinator (Patient Flow Roomer)

Description

Our Mission is to deliver quality, accessible and patient-centered eye care.

Team members are hired to assist the organization in building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes. 

Specialty Eye Associates has been serving Jupiter and West Palm Beach for over 20 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of medical and surgical treatments so that all options are available to our patients. Specialty Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.

Specialty Eye Associates is affiliated with Ascend Vision Partners premier network of Ophthalmic Medical Services.

The Patient Flow Coordinator is responsible for assisting with the smooth movement of patients through the practice, ensuring efficient and timely care delivery. This role focuses on tasks like preparing rooms, assisting with patient rooming, and coordinating with various teams to optimize patient flow. 

Essential Duties & Responsibilities:

• Fosters a positive and successful working environment, creating partnership with team members, leadership, and providers.
• Assists leadership in coordination of the patient flow and ensuring a smooth clinic operation.
• Monitors status of available technicians, testers and team members to coordinate patient care and reduce patient wait times.
• Prepares patient rooms as necessary to expedite the rooming of patients.
• Communicates with team members and providers to facilitate patient movement throughout the clinic and address any patient concerns.
• Escalates any patient and/or team member concerns to the Clinical Supervisor/Practice Administrator.

Requirements

KNOWLEDGE AND SKILLS REQUIRED:

• Knowledge of core values and demonstrates competence.
• Ability to focus on patient experience and provide superior customer service.
• Ability to handle stress associated with prioritizing multiple tasks. 
• Above average organization skills.
• Ability to work effectively with internal and external customers.
• Ability to maintain confidentiality when dealing with sensitive information.
• Excellent verbal and written communication skills, including listening, negotiation and presentation
• Ability to maintain confidentiality when dealing with sensitive information.

EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma or equivalent, required.