Administrative Support Specialist (Call Center)
1/14/2026
The role involves contacting the IRS to collect federal and business debt information and translating that information into the system for other departments. The employee must also respond to second requests and manage multiple calls efficiently.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
Description
This role is hybrid after 60 days of in office training is complete.
SUMMARY OF POSITION:
The role requires an employee to be on the phone, contacting the IRS to collect federal & business debt information. You must have NO Debt with IRS or Open Issues in order to obtain a PTIN.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Contact IRS all day to obtain compliance checks for Federal & Business
• Translating information into system in a timely manner for next department to obtain
• Respond to any 2nd Request that come through other departments
• Save Transcripts that come in from IRS
• Multitask by putting lines on hold while on with IRS so you don’t have any downtime
SKILLS, KNOWLEDGE, AND ABILITIES:
• Verbal and written communication skills
• Organization and highly detail oriented
• Stress tolerance
• Good Communication Skills
• Attention to detail
Requirements
EDUCATION AND EXPERIENCE:
• Minimum education is High School Diploma
• Proficiency with the MS Office Applications
• Keyboard skills
• Compliant with filing all tax returns with the IRS
• NO Debt with IRS or Open Issues in order to obtain a PTIN #
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