Assistant Shelter Manager

Description

Available Schedules:

Schedule 1: Fri & Sat - 16 hrs. per week

Schedule 2: Sun & Mon - 16 hrs. per week

Job Description

Position Overview: 

Assistant Shelter Managers are responsible for assisting with the day-to-day activities at Path of Life Ministries (POLM) shelters, ensuring that all program activities occur in a professional and confidential manner. 

Preferred Skills/Knowledge: 

• Housing-First Principles 
• Shelter Diversion 
• Trauma-Informed Care 
• Customer Service 
• Motivational Interviewing 
• Ethics, Professionalism & Boundaries 
• Computer Literate 
• Organized 
• De-escalation/Mediation 
• Timely and Accurate Document/Reporting Completion 
• Managing Difficult Situations 

Essential Job Functions

Oversight of onsite daily operations:

• Assist the manager with a safe, healthy, professional environment leading to guests’ self-sufficiency.
• Assist the Manager to monitor all onsite activities (including workshops, group activities, meals, chores, and other regular daily activities
• Works with the manager to address and quickly resolve on-site emergencies, janitorial, maintenance, and facility concerns or problems.
• Monitor and ensure facility/grounds beautification.
• Manage inventory and organization of the food pantry and storage. 
• Assist Shelter Manager with food service functions for POLM Shelters.
• Work with the manager regarding program concerns, documenting incidents, and grievances. 

Staff Management:

• Attends all meetings as required by the Manager. 
• Assist the Manager with all new hire job responsibilities at assigned sites. 

Guest Relations:

• Assist with monitoring and ensuring proper program enrollment and exit. 
• Assist with passes from program attendance and/or participation. 
• Assist Manager and ensure the availability as well as the effective and efficient distribution of all on-site resources (i.e., job and housing or other resource boards, hygiene products)
• Assist Manager with inventory to ensure the availability as well as effective and efficient use of all on-site program supplies. 
• Assist the Manager in resolving and/or working with superiors to resolve all guest incidents, compliance concerns, and grievances.
• Other Duties as Assigned

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Path of Life Ministries is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. 

Requirements

Preferred Qualifications: 

• CPR Certification
• High School Diploma or equivalent, AA Degree 
• Required qualifications: 
• Minimum 1-2 years' experience in a lead supervisory role.
• Two years of related experience with homeless and mentally ill populations.
• Must possess excellent customer service and communication skills. Have the ability to maintain an upbeat, positive attitude even under stressful situations. 
• Must be able to work well with others and deal with conflict in a professional and constructive manner. 
• Employment eligibility verification. 
• Reliable personal (not public) transportation available at all times with proof of insurance. 
• Successful completion of background screening.
• Additional Requirements: Must be able to work weekends and holidays assigned.  

Physical Requirements:

Shelter managers are required to participate in the cleaning and inventory stocking of the shelters, as well as food service. Carrying supplies is often required. Other physical activities may include…

• Standing for long periods of time
• Carrying/Lifting up to 50lbs
• Bending down and lifting is occasionally required.
• Exposure to some unavoidable communal living illnesses. 

Special Requirements:

• Must have or obtain a Riverside County Food Handlers Card
• Must have or obtain slip-resistant shoes