Client Services Representative - Santa Cruz - Full Time (Bilingual in Spanish)

Description

At Janus, founded in 1976, we are dedicated to transforming lives through supportive and successful substance use disorder (SUD) treatment services. Imagine being part of a team where your expertise and passion for helping others truly shine. Our mission is to assist individuals and families on their journey toward wellness and recovery in a professional and compassionate environment. We foster an inclusive culture where everyone is welcomed, accepted, and valued. Your role will directly contribute to the well-being of our clients, inspiring everything we do.

We believe the role would place you in a highly energized environment where you would be inspired to share your years of experience along with providing extraordinary support for the team and community. So we commit to hiring top talent and cultivating a culture based on merit. That commitment reflects our belief in the importance of a culture in which everyone is welcomed, everyone is accepted, and everyone is valued.

The hours for this role are Monday - Friday and rotate between 7:45am - 4:30pm and 8:15am - 5:00pm. You must bilingual in English and Spanish.

Description

The candidate should have strong interpersonal skills and the ability to navigate a highly optimized and specialized environment where priorities may shift daily while working autonomously, taking initiative, and complete tasks you are responsible for. You will have a deep background in data entry standards and norms, compliance, strong written and verbal communication, and a deep understanding of the health care landscape and working with under resourced populations. Your dedication to the needs of our clients will encourage community loyalty and enhance our organization’s growth through positive client engagement.

Requirements

Key Qualifications

• Demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment.
• Proficiency meeting aggressive timely completion of all documentations.
• Passionate and self-motivated, with excellent organizational and time management skills.
• Experience working in a team-oriented environment demonstrating positive demeanor regardless of changing work conditions.
• Meticulous attention to detail & strong ability to retain and contextualize information

Education & Experience

• One year's experience in a healthcare setting.
• Ability to work with practice management and eHR systems.
• Knowledge of health insurance plans, healthcare terminology/procedures/practices and HIPAA regulations.
• Bilingual in Spanish (preferred).
• Employees must reside in California and be able to be onsite daily.

Pay & Benefits
At Janus, base salary is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role will be considered based on your job-related skills, training, qualifications, experience, and relevant education.
What We Offer:

• Amazing Benefits: Enjoy comprehensive medical, dental, and vision coverage, 12 paid holidays, retirement benefits, no-cost mental health counseling services, and 12 paid sick days per year.
• Impactful Work: Be at the forefront of transforming lives and communities.
• Collaborative Environment: Work with a dedicated team of professionals committed to holistic care and rehabilitation.
• Professional Growth: Seize opportunities to attend, participate, and speak at local and state-level meetings, events, conferences, and training.
• Supportive Culture: Thrive in a workplace that values your contributions and supports your professional development.

Janus of Santa Cruz maintains and promotes a working environment free from discrimination and harassment; and provides all current and prospective employees with equal opportunity in employment regardless of race, creed, color, national origin, ancestry, religion, disability, medical condition, sex, gender identity, physical characteristics, marital status, age, sexual orientation, organizational affiliation, veteran status, or past justice related situations.