FULL_TIME
0-2
Customer Services Agent
1/14/2026
The Call Centre Agent is responsible for handling incoming and outgoing calls, focusing on sales and customer service. They must maintain a positive tone and ensure customer needs are met effectively.
Working Hours
40 hours/week
Company Size
2-10 employees
Language
English
Visa Sponsorship
No
About The Company
No description available for this Company.
About the Role
<ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;">BRIEF DESCRIPTIONOF JOB FUNCTION</strong></p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.</p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call</p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.</p><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;">DUTIES ACTUALLY PERFORMED BY THIS POSITION:</strong></p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p>Answer all calls within 2 rings</p></li><li style="border:0px solid rgb(229, 231, 235);"><p> Cordial and positive tone of voice in all calls</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Focus on needs of the customer and provide for their queries and requests</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Sell, up-sell and cross-sell different products and services to the customer</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Data entry</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Filing and documentation management</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Updating information and ensuring accuracy of data records</p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;">ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)</strong></p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p>Minimum of high school certification</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Diploma and some form of work experience is preferred</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Strong communication skills</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Good selling skills</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Positive energy and teamwork ethos</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Excellent written and oral communication skills.</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Strong English language</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Good understanding of the services</p></li><li style="border:0px solid rgb(229, 231, 235);"><p>Be highly computer literate, particularly in Microsoft Office Products.</p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;"> </strong></p><p style="border:0px solid rgb(229, 231, 235);margin:0px;"><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;"> </strong></p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;">Targets</strong></p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">Key performance indicators and targets to be agreed.</p><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;">Commission or incentives</strong></p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;">Commissions or incentives to be agreed. Important notes:</p><ul style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:initial;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p>Commission is only payable if all KPI targets are achieved.</p></li></ul><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><ol style="border:0px solid rgb(229, 231, 235);margin:0px;list-style:decimal;padding:0px 0px 0px 40px;"><li style="border:0px solid rgb(229, 231, 235);"><p><strong style="border:0px solid rgb(229, 231, 235);font-weight:bolder;">Typical Working Conditions</strong></p></li></ol><p style="border:0px solid rgb(229, 231, 235);margin:0px;"> </p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">Normal Working Hours40 hours a week</p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">Working Timing is rotating shift.</p><p style="border:0px solid rgb(229, 231, 235);margin:0px;">Work may require occasional weekend and/or evening work</p>
Key Skills
Communication SkillsSelling SkillsTeamworkData EntryDocumentation ManagementCustomer ServiceMicrosoft OfficePositive Energy
Categories
Customer Service & SupportSales
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