Head Dispatcher

Description

Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Plumbing Dispatcher to join our team. We’re looking for someone who can efficiently coordinate plumbing service calls, communicate clearly with both customers and technicians, and keep schedules running smoothly. If you’re detail-oriented, thrive under pressure, and enjoy problem-solving in a fast-paced environment, this could be the perfect opportunity for you. Join an established, reputable plumbing company that’s been proudly serving South Florida for over 30 years! 

This is a salaried position with work hours from 7:00 AM to 5:00 PM, earning a competitive wage of $47,840–$54,080 per year depending on experience. We provide solid benefits and perks, including medical, dental, and vision insurance, a 401(k) plan with company match, paid holidays, paid vacation and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today!

ABOUT JOE HILLMAN PLUMBERS, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

ESSENTIAL RESPONSIBILITIES:

•  Receive incoming service calls and determine priority based on urgency, location, and technician availability.
• Schedule and dispatch plumbers to residential and commercial job sites efficiently.
• Communicate job details, updates, and changes clearly to both customers and field technicians.
• Track job progress throughout the day to ensure timely completion and customer satisfaction.
• Coordinate with the warehouse or purchasing team for materials needed on jobs.
• Handle emergency calls and reassign workloads as needed to meet customer demands.
• Maintain accurate records of work orders, technician hours, and completed jobs in the system.
• Follow up with customers to confirm service appointments and ensure quality service was provided.
• Collaborate with management to improve scheduling efficiency and technician productivity.

Requirements

• High school diploma or equivalent required; additional education or training in business or dispatching is a plus.
• Minimum of 2 years of experience in dispatching, preferably within the plumbing industry.
• Hands-on plumbing experience or a strong understanding of plumbing systems is highly preferred but not required. 
•  Proficiency with ServiceTitan or similar field service management software is highly preferred. 
•  Strong organizational and multitasking skills with the ability to manage multiple technicians and service calls at once.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
•  Basic computer skills, including Microsoft Office and email communication
•  Reliable, punctual, and team-oriented attitude