Customer Experience Industrial Placement - Mortgages

Good things this way

If you are an ambitious, go-getter who enjoys solving problems and learning new skills, our 12-month Customer Experience Industrial Placement provides a clear pathway into a rewarding career in banking. 

You’ll build strong relationships across Nationwide, helping us to understand customer needs, solve problems, and help deliver simply brilliant experiences to our 16 million members. 

We’ll support your development through workshops, simulations, accreditations and on-the-job learning, helping you grow with confidence. You’ll also work on a green and sustainability strategy project work with other Placement colleagues and join an individual learning pathway to continuously develop your skills.  

Our Industrial Placements offer a potential route after university into our Skills Development Programmes, making for a valuable first step into banking.

Where you’ll be working

Our Mortgages function brings together 3,000 colleagues, all working towards our mission to provide the best mortgage service in the UK. During your 12-month placement with our Mortgages Intermediaries and Partnership team, you’ll develop skills in customer and broker service, decision-making, and intermediary market insight. You’ll also develop administrative and call capabilities that support our mortgage operations.

What you’ll be doing

On our Customer Service Industrial Placement, you’ll feel the impact over your 12 months as you build your knowledge, skills and network. You’ll develop product knowledge and work on customer and broker service, intermediary markets, broker research, and process improvement across multiple projects.

You’ll rotate around the Mortgage Intermediaries team, spending time getting to understand areas including intermediary markets; broker servicing; data and insight. All to help develop your analytical skills and commercial judgement.

You’ll gain access to a bespoke 12-month project aligned to our Social Impact strategy to develop core business skills, providing opportunities to learn new skills and apply them in a different context to your day job. You’ll build a community and work alongside a range of diverse like-minded Industrial Placements from across the organisation.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Bournemouth office. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.