Claims & Human Resources Administrator – Bilingual (Eng/Span)

Description

The Bilingual Claims and Human Resources Administrator will support our HR team in delivering high quality experiences for our employees while maintaining the highest level of confidentiality. This role will work closely under the Human Resources Manager to assist with claims handling, recruiting, onboarding, benefits and other Human Resources administrative tasks.

Claims Handling:

Report injuries 

Track, diary and follow up on all work-related injuries 

Communicate with injured workers, adjusters, insurance carriers, clinics, etc. 

Review loss runs

Quarterly claims reviews

Recruiting & Onboarding:

Assist with recruiting functions and onboarding candidates thru our Recruiting and Onboarding platforms

Communicate with team members on status throughout the process

Keep track of onboarding process and assisting candidates as needed throughout the process 

Assist candidates for in-person completion of new hire packets and new hire orientation 

Support the onboarding process by organizing documentation and ensuring compliance

Provide other administrative support, as needed

Perform general administrative duties including filing, document management, and data entry

Employee Relations & HR Support:

Respond to employee inquiries to assist with claims and HR questions

Maintain strict confidentiality 

Assist with employee engagement initiatives and HR events (i.e., employee events, health and wellness, etc.)

Assist employees as needed with benefit questions 

Assist as needed during the process of open enrollment and post-open enrollment auditing

Assist employees as needed with 401k inquiries

Cross Training:

Crosstrain with other desks under the Human Resources team as well as cross-train your desk

Maintain accuracy and strict confidentiality

Support compliance efforts by maintaining up-to-date employee records and assisting with audits while maintaining accuracy   and follow through

Other various items:

Assisting Daily mail distribution

Take on related duties to support team objectives and assist with additional responsibilities as required

Requirements

Must be Bilingual English/Spanish (speak, read and write)

Excellent verbal and written communication skills

Ability to communicate effectively with all levels in the organization

Outstanding problem solving and time management skills

Effective planning and organizational skills as they relate day to various HR and health and wellness 

Proficient computer skills and knowledge applicable to the job (i.e., Microsoft Word, Excel, Internet, e-mail)

Must have good time management and great organizational skills

Proficiency in Paylocity a plus (Recruiting, Onboarding and Payroll)

Ability to navigate various portals for claims, benefits and payroll

Ability to support multiple divisions in various states

2-3 years of experience in a claims and/or HR administration/coordination role

Experience working in a fast-paced, vibrant environment with a strong understanding of claims and/or human resources