Customer Service Representative

1/16/2026

The Customer Service Representative will plan and manage product supply and procurement processes while ensuring compliance with import/export regulations. They will also provide office-based customer service support and coordinate logistics operations.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

Turkish

Visa Sponsorship

About The Company

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024. On Sika's LinkedIn page we share our most important corporate news and job openings, as well as a broad mix of content from our Sika subsidiaries around the world. Your Career at Sika: https://www.sika.com/en/career.html Privacy Notice: https://www.sika.com/en/footer/privacy-notice.html

About the Role

Company Description

Sika, inşaat sektöründe ve endüstriyel üretimde yapıştırma, sızdırmazlık, sönümleme, güçlendirme ve koruma için sistem ve ürünlerin geliştirilmesi ve üretiminde dünya çapında lider konuma sahip özel bir kimyasallar şirketidir. Sika'nın dünya çapında 102 ülkede iştirakleri bulunmaktadır ve 400'den fazla fabrikada dünya çapındaki müşterileri için yenilikçi teknolojiler üretmektedir. Bunu yaparken, inşaat ve taşımacılık sektörünün daha fazla çevresel uyumluluğa doğru dönüşümünü sağlamada çok önemli bir rol oynamaktadır. 34.000'den fazla çalışanı olan şirket, 2024 yılında 11,76 milyar İsviçre Frangı satış gerçekleştirdi. Sika'nın LinkedIn sayfasında, en önemli kurumsal haberlerimizi ve iş ilanlarımızı ve ayrıca dünyanın dört bir yanındaki Sika iştiraklerimizden geniş bir içerik karışımını paylaşıyoruz.

Job Description

Plan and manage product supply and procurement processes.
Manage import/export operations and ensure compliance with regulations.
Monitor and report current stock levels accurately.
Coordinate purchasing and supply activities with global group companies.
Handle logistics operations including stock management, international supply, and domestic distribution.
Provide office-based customer service support.
Utilize automotive portals effectively.
Ensure smooth operational coordination across departments.
Collaborate with overseas group locations for supply chain and logistics processes.
Oversee operational tracking and execution for product supply.

Qualifications

Bachelor’s degree in a relevant field.
Minimum 2 years of experience in automotive product planning, supply chain, and logistics.
Strong knowledge of import/export operations.
Proficiency in SAP and ERP systems (Logo Netsis experience is a plus).
Advanced MS Office skills.
Good command of English (reading, writing, speaking).
Familiarity with automotive portals and operational processes.
Strong analytical thinking, time management, and organizational skills.
Proactive, eager to learn, and results-driven.
Excellent communication and coordination abilities.
Valid B-class driving license and ability to drive actively.

Global Contract type: Permanent

Region: EMEA

Area: Middle East

Global Department: Logistics

Key Skills

Product Supply ManagementProcurement ProcessesImport/Export OperationsStock MonitoringLogistics OperationsCustomer Service SupportSAP ProficiencyERP SystemsMS Office SkillsAnalytical ThinkingTime ManagementOrganizational SkillsCommunication AbilitiesDriving LicenseAutomotive Portals Familiarity