Data Entry & Implementation Special

Doctoralia is the leading global platform in Spain's digital health sector, dedicated to seamlessly connecting patients with healthcare professionals. Through our innovative marketplace and mobile app, we empower users to search for professionals and clinics in the private sector easily, read insightful patient reviews, check availability, and book online with just a few clicks. 📱💻 

Since joining the Docplanner group in 2017, a multinational pioneer in over 13 markets and 8 global offices, we have achieved remarkable milestones. With seven successful funding rounds backed by esteemed investors like One Peak Partners and Goldman Sachs, along with 10 strategic mergers and acquisitions, we are preparing for an exciting IPO opportunity in the next 2-3 years.

Docplanner is the world's foremost marketplace for doctors and patients, driven by a passionate team of over 2,800 dedicated individuals. Our mission is simple: to make the healthcare experience more human. ❤️ 

In all that we do, we embrace our guiding values:

Think like an owner 💼 

Learn and be curious 📚🤔 

Focus on results 🎯 

Keep it lean, keep it simple 🔧✨ 

Be respectful and radically honest 🤝💬  

Key Responsibilities:

• Execute Data Migration: Manage the end-to-end migration of data from client-provided files (ranging from simple to highly complex) into our SaaS environment.

• Technical Support & Troubleshooting: Provide high-level support to internal employees and clients by resolving data import-related issues and documenting processes.

• Process Improvement & Scripting: Identify operational bottlenecks and create innovative solutions (including developing scripts in Python or R) to enhance efficiency, customer satisfaction, and team productivity.

• Quality Assurance: Identify and report bugs in the internal Import Tool, tracking progress with the Product team until final resolution.

• Data Security: Ensure strict data security and confidentiality by adhering to compliance policies and best practices.

• Collaboration: Actively collaborate with the team to solve complex problems and test/validate new solutions, offering constructive feedback for continuous improvement.

• Qualifications (Must-haves):

• Experience: 2+ years of experience in data-centric roles, technical support, or implementation requiring extensive technical knowledge.

• Education: Higher education degree in IT-related fields (Data Processing, Software Engineering, Computer Science).

• Nice-to-have (What makes you stand out):

• Assertive Communication: We are looking for someone who communicates clearly and assertively. You must be comfortable managing expectations and collaborating with multiple stakeholders and direct clients.

• Analytical Mindset: You possess a deep analytical approach to diagnosing the root cause of data discrepancies and business challenges.

• Proactivity & Ownership: You are a self-starter with a sense of urgency. You don’t just report problems; you anticipate them and propose solutions before they impact the client.

• SaaS Experience: Previous experience working in a fast-paced SaaS company.

•  

• Technical Skills:

  • Advanced SQL: Ability to query and manipulate complex datasets.

  • Advanced Excel: Proficiency in handling large data volumes and complex formulas.

  • Programming Logic: Knowledge of logic is essential; familiarity with Python or R is highly preferred for scripting and automation.

• Language: Intermediate English (Written and Spoken). You will interact frequently with international teams.

• Problem Solving: Strong capability to handle highly complex files and resolve critical issues.

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat – A first call with our Talent Partner Alejandro, to explore mutual fit around relevant skills, value alignment, and motivation. 

2️⃣Business Case – Dedicated prep time to showcase your problem-solving and strategic thinking, followed by a collaborative session with the hiring manager and team to walk through your findings together. 

3️⃣References & Offer!

What do we offer:

🤝 An incredible team that will accompany and support you on your journey.

⚕️ Private health insurance paid by the company.  

🎂 A day off for your birthday to spend time with your loved ones.  

📚 Free language-of-your-choice lessons (to choose among DP languages).  

🧠 Unlimited access to the iFeel chat for mental health and emotional well-being support.  

🏠 Hybrid work model with a minimum presence of 1 day a week from our offices in Barcelona.  

🏋️‍♂️ A corporate rate with Wellhub (ex-Gympass) for access to various fitness centers worldwide, anytime you want.

🛜 Contribution towards your WiFi in your monthly payroll 

We promote and embrace equal opportunities in our selection process and every day at work. When you apply for our vacancies, you will receive the same treatment regardless of your age, disability, gender reassignment, marital or civil partnership status, pregnancy or parenting status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. We encourage you to let us know if you need additional support in your selection process. Behind these words you are reading is a person (hello!) who already helped a candidate by adapting interviews, and now we are lucky to have this person with us. So even if you've never asked for it before, let this serve as a sign that, now, you can do it. We can only be truly equal if we adapt to each other. "We believe that all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period." Mariusz Gralewski, CEO.