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Automotive Service Advisor

1/16/2026

The Service Advisor greets customers and checks them into the system while consulting with technicians about needed repairs. They also inform customers about warranty protections and maintain continuous contact throughout the service process.

Salary

40000 - 90000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

At Edwards KIA, our ultra-efficient car buying process makes your car buying experience fast, easy, and affordable. Our sales professionals are highly trained in customer service leadership. This ensures that our customers and guests are approached by informed and friendly sales people. Our primary objective is to provide you with the best car buying experience. We take a front seat approach when it comes to customer service and it shows: + We have the highest customer satisfaction index in the region. + We have the highest reviews in the region on both CARS.COM and GOOGLE. + We also have a 5-day exchange policy that other car dealers don't offer. + We can pass on savings to our customers due to low overhead costs because we own all our buildings.

About the Role

Description

Edwards Nissan in Council Bluffs, IA is looking for a Service Advisor to join our team! The Service Advisor will work directly with customers and technicians regarding vehicle repairs and offering alternatives based on the customers’ budgets and needs. The Service Advisor will demonstrate excellent customer service and communication skills.

Base plus commission $40,000-$90,000+ annual earning potential

Responsibilities:

Greeting customers, and getting them checked into the system
Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs
Answering customer questions about service outcomes and consulting with technicians
Informing customers about warranty protections and various programs and discounts
Scheduling customers and understanding the work flow of the department
Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way

Requirements

Excellent verbal communication skills
Positive attitude and customer focused demeanor
Proficient typing skills
Previous service drive experience is highly preferred

Key Skills

Customer ServiceCommunication SkillsTyping SkillsService Drive Experience