Specialist, General Liability

1/16/2026

The adjuster will examine and investigate customer property damage claims as well as Pilot property damage claims. They will also maintain an efficient diary of pending claims and develop an understanding of the investigation process.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001. Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010. Culture Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.

About the Role

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

An adjuster I will learn the claims handling process and develop skills to examine, investigate, and resolve liability claims. An adjuster I will primarily handle claims concerning customer property damage and Pilot property damage. The adjuster I will also examine and investigate guest behavior type claims and will be introduced to handling a limited number of bodily injury claims as skills develop.

In this role you will:

Examine and investigate customer property damage claims as well as Pilot property damage claims
Maintain an efficient diary of pending claims with an emphasis on continuous improvement of individual claim closure rate
Develop an understanding of the investigation process, seeking guidance from adjuster II's, senior adjusters, and management
Perform other required duties based on the needs of the team

Qualifications

High school diploma or equivalent certification required

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay

Position Category: Risk Management (RISK MANAGEMENT)

Key Skills

Claims HandlingInvestigationCustomer ServiceProperty DamageBodily Injury ClaimsContinuous ImprovementTeam CollaborationDocumentation