2-5

Customer Service Representative - Late Shift

1/17/2026

The Customer Service Representative will respond to customer inquiries via phone, email, and live chat, troubleshoot issues, and resolve concerns efficiently. They will also collaborate with internal teams on complex support cases and document customer interactions.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

When you run a gymnastics, swim, cheer or dance business, there’s so much you have to do — but so much else you want to do. iClassPro is right there with you. Started by a world-class athlete and successful gym owner, we know what it takes to meet business goals while delivering on your promise to kids and their families. Easier scheduling. Faster payment. Effortless communication. Data-driven business decisions. More tools to understand what’s working and where to go from there. Because when you run your business like a pro, you can do more of what moves you. iClassPro is a robust, feature-rich solution for classes, students, coaches, payments and more, backed by world-class support that keeps our customers — and theirs — engaged and focused on what they love. Our simple, easy-to-use software streamlines and simplifies many of the most time- and money-consuming tasks, including: Class and Appointment Scheduling, Payments, Retail Sales, Customer Communications, Attendance & Make-ups, Skill tracking, Smart reporting & Analytics, Workflow Simplification, and much more! Because we value our customer's brands, we offer custom-branded options to provide users an experience with the activity center's logo, colors and more — growing affinity for their brand with every successful transaction and communication.

About the Role

Description

Join the Team Behind the World’s Leading Class Management Software!

Who We Are

At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.

Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

What Drives Us

Our Core Values aren’t just words on a wall — they guide everything we do and who we hire:

Commitment to Excellence
Commitment to Customer Service
Solutions-Focused Thinking
Teamwork and Collaboration
Taking Ownership

What You Will Do

Respond to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshoot issues and guiding customers through product features and solutions
Resolve concerns efficiently while ensuring customer satisfaction
Collaborate with internal teams to tackle more complex support cases
Accurately document customer interactions and maintaining detailed records
Work a consistent late shift of Sunday - Thursday from 3:00pm to Midnight

What You Bring

A genuine passion for delivering outstanding customer service
2+ years of experience in a customer support role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Great attention to detail and solid organizational skills
Experience using CRM or help desk platforms (a plus)

What We Bring

We believe in taking care of our people.

Generous PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company

We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClassPro is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.

Key Skills

Customer ServiceCommunication SkillsProblem-SolvingTechnical SupportAttention to DetailOrganizational SkillsCRM Platforms